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Customer Experience Associate
2 months ago
Job Title: Customer Service Representative
Job Description:
This role is responsible for delivering exceptional customer experiences, providing financial services, and contributing to the overall success of the branch.
Key Responsibilities:
- Create a positive customer experience through exceptional service and advice
- Process a range of financial transactions accurately and efficiently
- Assist with resolving customer concerns and escalating when necessary
- Identify customer needs and provide solutions to customer problems
Accountabilities:
- Support business objectives by achieving advice goals
- Promote products, advice, and services to customers
- Understand and apply operating policies and procedures
- Contribute to business objectives for Operational Excellence
Requirements:
- High School diploma and/or 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred
About TD:
TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses.
Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical, and mental well-being goals.
Colleague Development:
We're committed to providing the support our colleagues need to thrive both at work and at home, through regular development conversations, training programs, and a competitive benefits plan.
Training & Onboarding:
We provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
