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Guest Services Assistant Manager

2 months ago

Whistler, British Columbia, Canada Whistler Blackcomb Full time
Job Summary

We are seeking a highly skilled and experienced Guest Services Assistant Manager to join our team at Whistler Blackcomb. As a key member of our resort operations team, you will be responsible for overseeing the daily operations of our Product Sales and Services departments, including Guest Services, Snow and Bike School Sales and Reservations.

Responsibilities
  • Guest Experience: To continually strive to exceed our guests' expectations and create a memorable experience for all visitors.
  • Team Leadership: To lead and motivate a team of Guest Services, Snow School Sales and Reservations agents and supervisors, providing coaching and performance feedback to ensure exceptional service delivery.
  • Operational Excellence: To ensure the smooth operation of our Product Sales and Services departments, including scheduling, payroll, mentoring and development, employee reviews and progressive discipline.
  • Financial Management: To monitor and manage the budget for our Product Sales and Services departments, tracking labor and expenses, and ensuring that all financial responsibilities are met.
  • Strategic Planning: To assist in developing and meeting departmental objectives, and to contribute to the development of annual and long-term strategic plans.
  • Communication: To maintain open and honest communication with team members, guests, and other stakeholders, ensuring that all information and procedural changes are communicated in a timely manner.
Qualifications
  • Leadership Skills: Proven ability to lead and motivate a team, with a strong focus on customer service and operational excellence.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with guests, team members, and other stakeholders.
  • Problem-Solving Skills: Strong problem-solving and analytical skills, with the ability to make sound decisions and take initiative.
  • Technical Skills: Proficiency in computerized sales and reservations systems, with experience in scheduling, payroll, and financial management.
  • Education and Experience: A minimum of 2 years of experience in a leadership role, with a strong background in customer service and operational management.