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Customer Experience Associate

2 months ago

Milton, Ontario, Canada Scotiabank Full time

Customer Experience Associate role requires building strong relationships, delivering excellent service, and uncovering customer needs in a fast-paced banking environment.

As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way and providing exceptional service throughout their journey. Your focus will be on:

  • Taking a proactive approach to discovering customer needs and listening to understand their requests
  • Processing day-to-day transactions
  • Nurturing long-standing relationships
  • Identifying and fulfilling simple sales opportunities
  • Sharing technical expertise and introducing customers to mobile banking applications

You will be responsible for:

  • Building strong customer relationships and delivering excellent customer service
  • Uncovering and solving customer needs
  • Explaining complex concepts simply
  • Demonstrating success in a target-based performance environment
  • Demonstrating eagerness to learn and determination to succeed

To succeed in this role, you will need:

  • Proven customer service skills through work or community involvement
  • Ability to assist in a professional, friendly, and efficient manner
  • Flexibility to work a varied schedule
  • Comfort in simple sales situations
  • Strong technical skills and ability to promote digital banking options

This role offers:

  • The opportunity to work in a forward-thinking organization with a collaborative team
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support career growth and enhance skills
  • An organization committed to making a difference in our communities
  • Recognition and rewards for high-performance
  • A competitive compensation and benefits package

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.