Customer Experience Manager

1 week ago

Milton, Ontario, Canada CB Canada Full time

Job Summary

CB Canada is seeking a highly motivated and experienced Customer Service Management Trainee to join our team. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure exceptional customer experiences.

Key Responsibilities

  • Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and loyalty.
  • Develop and implement effective training programs to enhance customer service skills and knowledge.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Collaborate with other departments to identify areas for improvement and implement process changes to enhance customer experiences.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 2 years of experience in customer service management or a related field.
  • Excellent communication, leadership, and problem-solving skills.
  • Bilingual (English/French) with 100% proficiency in both verbal and written forms.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About CB Canada

CB Canada is a leading distributor of shipping, industrial, and packaging materials. We are committed to providing exceptional customer service and building long-term relationships with our customers.

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