Customer Experience Manager
2 months ago
Job Summary
CB Canada is seeking a highly motivated and experienced Customer Service Management Trainee to join our team. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure exceptional customer experiences.
Key Responsibilities
- Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and loyalty.
- Develop and implement effective training programs to enhance customer service skills and knowledge.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Collaborate with other departments to identify areas for improvement and implement process changes to enhance customer experiences.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 2 years of experience in customer service management or a related field.
- Excellent communication, leadership, and problem-solving skills.
- Bilingual (English/French) with 100% proficiency in both verbal and written forms.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
About CB Canada
CB Canada is a leading distributor of shipping, industrial, and packaging materials. We are committed to providing exceptional customer service and building long-term relationships with our customers.
-
Customer Experience Associate
2 weeks ago
Milton, Ontario, Canada Scotiabank Full timeAbout the RoleAs a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers. Your primary focus will be to understand their needs and deliver tailored solutions to meet their financial goals.Key Responsibilities:Take a proactive approach to discovering customer needs and listening to...
-
Retail Sales Manager
3 weeks ago
Milton, Ontario, Canada La Rose Specialty Foods Inc. Full timeRetail Sales Manager Job DescriptionWe are seeking a highly motivated and experienced Retail Sales Manager to join our team at La Rose Specialty Foods Inc. The successful candidate will be responsible for leading our retail sales team and driving sales growth through effective customer engagement and relationship-building.Key Responsibilities:Direct and...
-
Customer Experience Leader
2 weeks ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout the Role:The Customer Experience Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our...
-
Customer Experience Representative
4 days ago
Milton, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled Customer Experience Associate to join our team in delivering exceptional customer experiences. As a key member of our customer-facing team, you will be responsible for providing top-notch service to our valued clients.Main ResponsibilitiesDeliver personalized service to customers, addressing their needs and...
-
Customer Experience Specialist
1 month ago
Milton, Ontario, Canada beBee Professionals Full time $35,000 - $45,000Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Milton, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing...
-
Customer Experience Specialist
1 month ago
Milton, Ontario, Canada beBee Professionals Full time $35,000 - $45,000Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Milton, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing...
-
Retail Sales Manager
2 weeks ago
Milton, Ontario, Canada La Rose Specialty Foods Inc. Full timeJob Title: Retail Sales Manager - Customer Experience ExpertJob Summary: We are seeking a highly skilled Retail Sales Manager to join our team at La Rose Specialty Foods Inc. As a Retail Sales Manager, you will be responsible for leading our sales team and driving revenue growth through effective sales strategies and customer engagement.Key...
-
Retail Sales Manager
2 weeks ago
Milton, Ontario, Canada La Rose Specialty Foods Inc. Full timeRetail Sales Manager Job SummaryWe are seeking a highly skilled Retail Sales Manager to join our team at La Rose Specialty Foods Inc. As a key member of our sales team, you will be responsible for leading daily operations, managing staff, and implementing sales strategies to drive business growth.Key Responsibilities:Direct and control daily store operations...
-
Retail Sales Manager
2 weeks ago
Milton, Ontario, Canada La Rose Specialty Foods Inc. Full timeAs a Retail Sales Manager at La Rose Specialty Foods Inc., you will be responsible for leading a team of sales professionals in a fast-paced retail environment. Your primary goal will be to drive sales growth, improve customer satisfaction, and maintain a high level of product knowledge.Key Responsibilities:Direct and control daily sales operations to meet...
-
Retail Sales Manager
2 weeks ago
Milton, Ontario, Canada La Rose Specialty Foods Inc. Full timeRetail Sales Manager Job DescriptionWe are seeking a highly skilled Retail Sales Manager to join our team at La Rose Specialty Foods Inc. The ideal candidate will have a strong background in sales and customer service, with the ability to lead and motivate a team of sales staff.Key Responsibilities:Direct and control daily sales operationsEvaluate sales...
-
Retail Sales Manager
2 weeks ago
Milton, Ontario, Canada La Rose Specialty Foods Inc. Full timeRetail Sales Manager Job DescriptionWe are seeking a highly skilled Retail Sales Manager to join our team at La Rose Specialty Foods Inc. The successful candidate will be responsible for leading our sales team and driving revenue growth through effective sales strategies and customer engagement.Key Responsibilities:Direct and control daily sales operations...
-
Retail Sales Manager
2 weeks ago
Milton, Ontario, Canada La Rose Specialty Foods Inc. Full timeRetail Sales Manager Job SummaryWe are seeking a highly motivated and experienced Retail Sales Manager to join our team at La Rose Specialty Foods Inc. The successful candidate will be responsible for leading our retail sales team and driving sales growth through effective sales strategies and customer service excellence.Key Responsibilities:Direct and...
-
Customer Service Management Trainee
2 months ago
Milton, Ontario, Canada CB Canada Full timeCustomer Service Management Trainee **About the Role** We are seeking a highly motivated and experienced Customer Service Management Trainee to join our team at CB Canada. As a key member of our customer service department, you will be responsible for managing and leading a team of customer service representatives, participating in a rotational training...
-
Customer Service Management Trainee
2 months ago
Milton, Ontario, Canada CB Canada Full timeCustomer Service Management Trainee **About the Role** We are seeking a highly motivated and experienced Customer Service Management Trainee to join our team at CB Canada. As a key member of our customer service department, you will be responsible for managing and leading a team of customer service representatives, participating in a rotational training...
-
Customer Service Management Trainee
4 weeks ago
Milton, Ontario, Canada CB Canada Full timeJob Title: Customer Service Management TraineeWe are seeking a highly motivated and detail-oriented Customer Service Management Trainee to join our team. As a Customer Service Management Trainee, you will be responsible for managing and leading a team of customer service representatives, participating in a rotational training program, and setting goals and...
-
Customer Service Management Trainee
4 weeks ago
Milton, Ontario, Canada CB Canada Full timeJob Title: Customer Service Management TraineeWe are seeking a highly motivated and detail-oriented Customer Service Management Trainee to join our team. As a Customer Service Management Trainee, you will be responsible for managing and leading a team of customer service representatives, participating in a rotational training program, and setting goals and...
-
Customer Service Management Trainee
2 months ago
Milton, Ontario, Canada CB Canada Full timeCustomer Service Management TraineeWe are seeking a highly motivated and bilingual Customer Service Management Trainee to join our team at CB Canada. As a key member of our customer service department, you will be responsible for managing and leading a team of customer service representatives, participating in a rotational training program, and setting goals...
-
Customer Service Management Trainee
2 months ago
Milton, Ontario, Canada CB Canada Full timeCustomer Service Management TraineeWe are seeking a highly motivated and bilingual Customer Service Management Trainee to join our team at CB Canada. As a key member of our customer service department, you will be responsible for managing and leading a team of customer service representatives, participating in a rotational training program, and setting goals...
-
Customer Service Management Trainee
2 months ago
Milton, Ontario, Canada CB Canada Full timeJob SummaryCB Canada is seeking a highly motivated and experienced Customer Service Management Trainee to join our team. As a key member of our customer service department, you will be responsible for leading and managing a team of customer service representatives, providing coaching and mentoring, and ensuring exceptional customer service.Key...
-
Customer Service Management Trainee
2 months ago
Milton, Ontario, Canada CB Canada Full timeJob SummaryCB Canada is seeking a highly motivated and experienced Customer Service Management Trainee to join our team. As a key member of our customer service department, you will be responsible for leading and managing a team of customer service representatives, providing coaching and mentoring, and ensuring exceptional customer service.Key...