Customer Supply Chain Associate

2 months ago

Milton, Ontario, Canada IKO Full time

About the Role:

The Customer Supply Chain Associate will play a vital role in ensuring the timely delivery of products and services to our customers. This position requires strong communication and problem-solving skills to handle customer inquiries and resolve issues efficiently.

Key Responsibilities:

  • Work closely with customers to handle day-to-day inquiries and resolve issues in a timely manner.
  • Enter and verify customer orders for accuracy, ensuring that all details are correct, including load weight, pallet count, and special considerations.
  • Manage orders, monitoring and updating shipping dates, and communicating updates and changes to internal and external customers.
  • Respond to customer inquiries via phone and email, providing prompt and effective solutions.
  • Develop strong customer relationships by providing exceptional service and support.
  • Collaborate with internal departments to ensure timely delivery of orders and meet customer expectations.
  • Prepare customer-related reports to track progress and identify areas for improvement.

Requirements:

  • Strong customer focus and relationship-building skills.
  • High level of attention to detail to ensure accuracy of order entry and reports.
  • Strong bi-lingual communication skills (written and verbal) in English and French, with the ability to contact customers over the phone and build long-term customer-centric relationships.
  • Ability to problem-solve and think outside the box to resolve complex customer issues.
  • Good organizational skills to handle a high volume of emails and orders.
  • Strong analytical skills to analyze data and identify trends.
  • Practical experience with detail-oriented order entry and research, as well as face-to-face customer interactions.
  • College or university degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
  • 2+ years of experience in a customer service role in North America, with direct experience managing orders and customer relationships preferred.
  • Knowledge of Microsoft Office required.
  • Familiarity with JDE and Salesforce is an asset.

About IKO:

IKO Industries Ltd. is an equal opportunity employer committed to diversity and inclusion. We recognize that our success is due to the strength of our employees and strive to promote individual employee's sense of accomplishment and contribution. We offer competitive compensation, health care, and a progressive and challenging workplace, as well as a commitment to teamwork and integrity.

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