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General Manager

1 month ago

Richmond Hill, Ontario, Canada Lapinou Full time
We are looking for a GENERAL MANAGER to join out FOH team

The GENERAL MANAGER is an integral contributor to the overall success of the restaurant.

The GENERAL MANAGER will direct, coordinate and plan the organization of all food and beverage while working beside the Chef de Cuisine to ensure consistency, budget control and quality of service and product.

The GENERAL MANAGER will have a proven ability to lead a team in the pursuit and delivery of exceptional guest experiences, while effectively enforcing the company's policies and procedures and maintaining financial responsibility.


DUTIES & RESPONSIBILITES:
Personnel Management

Hire, train, coach and develop all front of house employees through ongoing feedback and the establishment of performance expectations
Create an engaging and energetic environment where all associates work as a highly functioning team
Prepare payroll, gratuity distribution and maintain accurate employee records

Shift Execution

Manage daily operations including cleanliness, organization, revenue opportunities and staffing
Manage staff, deliver daily briefings, provide feedback, maintain a high level of employee morale

Guest Relations Management

Manage guest relations and guest recovery
Provide exceptional guest service, thereby setting the standard for all employees

Financial Management

Set budgets with the Director of Operations, and ensure they are continually reviewed and achieved
Regularly conduct P&L reviews to analyze financial metrics
Prepare reports on a daily, weekly and monthly basis, clearly denoting labour and COGS
Ensure cash outs are prepared accurately and petty cash is maintained

Operational Execution

Manage labour and all costs to budget
Plan and coordinate menus with the Chef de Cuisine
Review staffing levels and overall front and back of house schedules to ensure labour forecasts are met

SKILLS & QUALIFICATIONS:
5+ years' experience as the General Manager of a high volume ($3M-5M) premium restaurant required
Post-secondary degree or diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent an asset
Sommelier accreditation or wine education an asset
Demonstrated knowledge of financial and operational management
Exceptional guest service orientation
Must possess a strong attention to detail
Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment
Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels
Ability to motivate and manage staff and work effectively in a management team
Exceptional interpersonal skills
Long periods of standing and walking is required

WHY WORK FOR US?

Competitive Wages
Discounts at all ICONINK / Scale Hospitality Group Restaurants
Corporate Goodlife Fitness Rates
FUN Team and Culture
Medical/Dental Group Health Benefits
Training, Development and Education Reimbursement


SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.