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Property Administration Manager
2 months ago
About the Role
The Property Administration Manager is a key member of the OMERS team, responsible for overseeing the Property Administration team at Upper Canada Mall and Hillcrest Mall. This role provides oversight in the areas of accounting, reconciliation, and lease administration, supporting the Director and General Manager.
Key Responsibilities
- Maintain an overall focus on the customer and employee experience.
- Foster a culture of collaboration, innovation, employee empowerment and development, inclusion and diversity amongst the Property Administration team.
- Ensure the Property Administration team is updated on all procedural changes and are adhering to policies and procedures.
- Complete and review annual development plans on a regular basis per company guidelines. Provide feedback to assist in the development of staff skills on a continuous basis.
- Manage staff performance to expectations and established standards.
- Recognize and reward for exemplary performance when it occurs.
- Provide support and direction to the Property Administration teams to ensure:
- All rents due under the lease and general invoices for all business units are collected.
- Collection procedures regarding past due rent(s) and account balances are initiated.
- Phone calls, statement of accounts, collection and default letters are prepared in accordance with specific terms of the lease(s).
- Daily deposits, including wire transfer payments to appropriate tenant account by using JD Edwards are processed.
- Accounts are analyzed to identify short payments and follow up with tenants.
- Construction and security deposits are tracked and refunds issued when required.
- Manage building, floor and unit reconciliations ensuring there are no integrity issues.
- Support the Property Administration team with set-up of tenant leases, recurring billings, sales overages, and legal clauses as required by lease administration policy.
- Ensure utility and construction invoices are billed, Property Administrator to bill utility invoices and construction invoices.
- Support the set-up of storage license agreements into JD Edwards.
- Oversee budgeting, quarterly reforecast and monthly revenue accruals as required.
- Work with Property Administration team to prepare monthly over 90 days Accounts Receivable report on balances.
- Provide updates to General Manager and Property Manager those outstanding accounts which require escalation as well as those that should be considered for bad debt provision or write-off.
- Lead meetings as required to discuss outstanding accounts and action plan to settle accounts.
- Provide analysis on budget/reforecast variances.
- Work on other duties and/or special projects as assigned.
- Building relationships with tenants and vendors.
Requirements
- Post-secondary education in a related field (i.e. Business Administration or Accounting).
- 2+ years previous experience; Retail environment preferred.
- Proficiency using Microsoft Office applications (i.e. Word, Excel, Outlook).
- Previous experience using JD Edwards is considered a strong asset.
- Detail oriented with strong organizational skills and the ability to multitask and prioritize competing projects; must be flexible to react to changing priorities.
- Strong communication and interpersonal skills, and a team player.
- Enthusiastic and eager to learn.
