Special Needs Coordinator

1 month ago

Edmonton, Alberta, Canada Workers' Compensation Board- Alberta Full time

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Special Needs Coordinator

Job Type:

Temporary Long Term (Fixed Term) / Full time

Job Location:

Edmonton, Alberta

Medical Aid

Edmonton, Alberta

Position Class

Why WCB-Alberta?

We are a team that cares. Over 2,000 people, in four offices located in Edmonton and Calgary, each with unique skill, expertise and perspective that supports our core areas of business. Regardless of specialty, we are a team connected by a shared purpose and value.

As the independent operator and administrator of the province's Workers' Compensation Act, we come to work each day committed to over two million workers and over 170,000 Alberta employers. We are inspired by making a positive impact on the lives and businesses that have been impacted by workplace injuries.

The Special Needs Coordinator provides quality proactive services to clients who need medically required equipment. This position provides all medical equipment purchases including vehicles and the modification of vehicles. They provide advice to case owners about medical equipment to ensure timely services and equipment are provided.

Your Special Needs Coordinator responsibilities:

The Specials Needs Coordinator maintains timely communication and documentation with external and internal customers, vendors, and providers, coordinating the procurement and delivery of medical equipment as recommended by the Occupational Therapist (OT) and authorized by the Claim Owner (CO). The Special Needs Coordinator regularly work with claimants' majority special needs, to establish an appropriate plan of action to address all issues relevant to vehicle modifications and medical equipment, then recommends assessments or purchases as necessary. Other responsibilities include:

  • Investigating alternatives to provide optimal, cost-effective services to severely injured work, educate clients, employers, service providers and the general public on policies, procedures, and services in regard to special needs and medical equipment.
  • Educate CO's and various stakeholders about the processes for submitting quotes, advice on whether purchase or rental is feasible, the type of equipment needed, and who to contact if there are concerns with the equipment, etc.
  • Solicit bids, review, and analyze quotes and award contract to appropriate vendor.
  • Manage and oversee the recycle pool of equipment we have in Edmonton & Calgary.

Your experience and skills:

  • Diploma or degree in business/administrative education with a minimum of 2 years' experience with medical assistive devices for permanently disabled clients.
  • Purchasing experience, preferably in the medical field and knowledge of medical terminology
  • Demonstrated independent decision-making skills and the ability to work in a high-volume work environment.
  • Exceptional communication and investigative skills along with strong interpersonal, relationship building and negotiating skills are required.
  • Strong computer skills in MS Word, Excel and WCB systems.
  • Knowledge of the Freedom of Information Act.

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance. You'll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our Employee Handbook, available on our website.

Salary: Pay Grade 8 $57,910 to $68,085 per annum

This position is temporary for a period of up to six months with the possibility of extension or permanency. Final candidates for this position are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Please apply online by submitting a cover letter and resume to We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Closing Date: August 14, 2024

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