Customer Experience Manager

21 hours ago

Abbotsford, British Columbia, Canada Indigo Full time
About Indigo

Indigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a welcoming and inclusive environment for our customers and employees.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Leader. As a key member of our Store Leadership Team, you will be responsible for leading and executing work that contributes to the Store's operations and customer experience.

Key Responsibilities:

  • Lead and execute work that contributes to the Store's operations and customer experience
  • Support the achievement of strategic priorities and sales plans
  • Manage budget and cost centre management
  • Ensure the team is well-informed about products, promotions, and programs
  • Support talent calibration and contribute to talent management and acquisition activities
  • Cultivate an environment of trust and inclusion

Requirements:

  • 1-2 years of experience in a customer service, merchandising, or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Performance-oriented and able to exercise good business acumen
  • Ability to prioritize, plan, and execute while being agile

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about creating exceptional experiences, we encourage you to apply.

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