Customer Experience Leader
19 hours ago
Dedicated to telling stories and creating experiences, Indigo is a cultural department store with a passion for books and beautiful things. We offer exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
Job DescriptionThe Customer Experience Leader is a member of the Store's Leadership Team, responsible for leading and executing work that contributes to the Store's operations and customer experience. In this role, you'll:
- Work collaboratively with the Store Leadership team to inspire a customer-centric culture, bringing to life Indigo's mission while incorporating both physical and online channels to meet customer needs
- Be responsible for the opening and closing of the store, daily store operations, customer experience, maintaining visual standards, and achieving or exceeding sales plans
- Ensure the team is well-informed about products, promotions, and programs
- Support planning, prioritization, and execution of work
- Be responsible for facilities, maintenance, health and safety, and loss prevention of the store on the shift you are leading
- Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
- Practice and role model Feedback and Coaching - The Indigo Way
- Participate in talent calibration and contribute to talent management and acquisition activities
- Cultivate an environment of trust where opinions, voices, and well-being of employees are valued
- Embrace and role model change
- Foster an environment where everyone knows their health and safety is a top priority
WHO YOU ARE:
- 1-2 years of experience in a customer service, merchandising, or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Performance-oriented
- Ability to exercise good business acumen and systemic thinking
- Ability to prioritize, plan, and execute while being agile
- Knowledge of Provincial Health & Safety standards
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Minimum 25 Hours a week availability that includes evenings and weekends
At Indigo, we are committed to our communities, our customers, and each other. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities.
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