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Client Technology Support Analyst

5 months ago

Halifax, Nova Scotia, Canada RBC - Royal Bank Full time

Job Summary

Job Description

The Production & Risk Service group is looking for a Client Technology support analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

The overall group is responsible for:

  • Supporting various applications in the Client Technology portfolio
  • Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities
  • Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

What will you do?

  • Provide user facing front office production support for local and remote users leveraging multiple platforms.
  • Manage releases and coordinate bugs/enhancement with internal development and external vendors.
  • Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
  • Engage with various technical partners and stakeholders to achieve stability in the production environment.
  • Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
  • Responsibilities include rotational weekend release work + checks.

What do you need to succeed?

Must Have

  • 3-5 years' working in a production support capacity at a Capital Markets organization preferred.
  • Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
  • Experience with RHEL Unix / Linux / Windows environments and basic scripting (Bash, Python, PowerShell & batch)
  • Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements.
  • Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms acceptable
  • Disciplined approach to document all processes, issues and user stories in Confluence and Jira

Nice to Have

  • Experience with BI tools like Tableau, Qlikview
  • Experience building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace
  • Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
  • Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes and more

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options

#LI-Hybrid

#LI-POST

#TECHPJ

ROAR

Job Skills

Applications Support, Capacity Management, Computer Operations, Customer Service, DevOps, Disaster Recovery (DR), Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Technical Support

Additional Job Details

Address:

90 WESTERN PKY:BEDFORD

City:

BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Capital Markets

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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