Salesforce Product Analyst

2 months ago

Halifax, Nova Scotia, Canada Umbrella Functional Consulting & Support Team Full time

About Us

At Umbrella Functional Consulting & Support Team, we connect people and technology to transform the future of work. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally.

Our Scope

We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. As Customer Zero, we are the best example of Salesforce products delivered globally, at scale, sustainably.

Job Summary

We are seeking a highly skilled Salesforce CPQ Analyst to join our team. The successful candidate will work closely with our business stakeholders, product managers, and engineers to comprehend business processes at a detailed level.

Key Responsibilities

  • Creating and owning user stories/business requirements documents as an outcome of requirements gathering sessions, and detailing out user stories in agile sprints for the scrum team to work upon.
  • Attending daily stand-ups, story-pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers.
  • Identifying business process improvements and opportunities for automation.
  • Documenting work using flow charts, written descriptions, screenshots, and videos.
  • Participating in roadmap planning, and identifying touch points in multi-cloud implementations.
  • Applying knowledge, skills, and judgment to make decisions and resolve issues.
  • Reacting to process and product-related questions and escalating issues to the correct team or to the management as necessary.
  • As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, test execution, and status reporting.
  • Developing strong client relationships by building trust, rapport, and positive working relationships with both stakeholders and team members.

Requirements

  • 4+ Years of experience in enterprise software as an analyst or product owner.
  • Experience within CPQ and/or Contract Lifecycle Automation.
  • Proven capability to understand business strategies and application objectives, and translate those requirements into effective implementation designs.
  • Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.
  • Clear verbal communicator, with the ability to effectively interact with the Business stakeholders to drive the discussion.
  • Self-directed, with the ability to break down a complex process, assign actions, and manage progress toward a set timeline.
  • Experience with delivering product features within the Client ecosystem.

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