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IT Support Specialist

2 months ago

Delta, British Columbia, Canada Taymor Industries Full time

About the Opportunity

Taymor Industries is seeking a highly skilled IT Support Specialist to join our team in Delta. As a key member of our technical support team, you will be responsible for providing front-line help desk assistance and administering the processes and tools for end-user devices used throughout the organization.

Key Responsibilities

  • Provide technical support to users of all levels within the organization, addressing user inquiries and troubleshooting technical issues.
  • Procure and configure necessary equipment, coordinating with vendors and ensuring timely delivery.
  • Administer security components on end-user devices, including Defender (EDR) and Intune on computers and JAMF on mobile devices.
  • Conduct ad-hoc user training to promote efficient and secure usage of technology.
  • Manage end-user device inventory and recommend upgrades and replacements as needed.
  • Administer user accounts and privileges.

Requirements

  • Diploma/degree in an IT-related program.
  • 2 years of experience in supporting desktops in a corporate environment.
  • Strong working knowledge of operating systems in a network environment.
  • Strong knowledge of Windows 11 and Mac OS and configuration of devices.
  • Standard methodology to create concise and clear documentation understandable by end-users.
  • Familiarity with security components (Defender, JAMF).

About the Benefits

In return for your hard work and dedication, you will be awarded a competitive annual base salary of $49-58K, based on skills and experience, along with a wide host of benefits, including:

  • 3 weeks starting vacation.
  • 8 wellness days.
  • RRSP matching.
  • Group retirement program for employees.
  • Extended health, dental, vision, and prescription coverage effective immediately.
  • Life, dependent, and disability insurance.
  • Lots of support for continuous learning to advance your skills.
  • A family-first culture where work-life balance truly matters.