Payroll Support Specialist
2 days ago
Join our team as a Dayforce Payroll System Support Analyst and play a key role in providing technical support and guidance to users of the Dayforce payroll system throughout Canada and the US.
About the RoleWe are seeking a knowledgeable and detail-oriented individual to join our team as a Dayforce Payroll System Support Analyst. In this role, you will be responsible for providing technical support and guidance to users of the Dayforce payroll system throughout Canada and the US.
Your Responsibilities- Serve as primary point of contact for Dayforce payroll related system issues, executing configuration changes and troubleshooting as necessary, in alignment with business requirements.
- Provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution.
- Respond to user inquiries and tickets promptly and professionally, resolving issues in a timely manner.
- Collaborate with internal stakeholders to understand system requirements, implement enhancements, and facilitate system updates.
- Conduct system testing for new features, updates, and fixes, ensuring functionality and reliability.
- Maintain accurate documentation of system processes, procedures, and issue resolutions.
- Train end-users on system functionalities, best practices, and updates as needed.
- Identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce.
- Completion of a University Degree.
- Minimum 2 years of experience in providing technical support for HR/payroll systems, preferably Ceridian Dayforce.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system issues effectively.
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
- Proficiency in data analysis and reporting.
- Understanding of HR, payroll and time operations and experience in employee data management.
- Knowledge of how Workday HCM works with Dayforce is preferred.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Ability to adapt to changing priorities and manage multiple tasks simultaneously.
- Ability to manage confidential and sensitive employee information.
- Detail-oriented with strong organizational and documentation skills.
Magna is a mobility technology company built to innovate, with a global, entrepreneurial-minded team. We are a leader in the automotive space, with 65+ years of expertise.
What We OfferAt Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed.
Equal Opportunity EmployerWe believe that a diverse workforce is critical to our success. We are proud to be an equal opportunity employer, and we hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
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