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Nordic Spa Guest Services Specialist

3 months ago

Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

Embracing Nature. Personalized Care. Community Focused.

We are seeking a dedicated Spa Concierge to enhance our guest experience.

Situated within the scenic grounds of Pomeroy Kananaskis Mountain Lodge, our Nordic Spa offers a unique indoor-outdoor experience designed for relaxation and connection with nature. We redefine wellness by providing an inclusive atmosphere where guests can truly be themselves.

Commitment to Excellence:

Our Nordic Spa experiences are tailored to meet the individual needs of each guest. Your role as a Spa Concierge is essential in ensuring that we uphold our commitment to excellence. You will make informed business decisions that align with our brand standards while striving to meet financial objectives. We are dedicated to equipping you with the necessary training, tools, and support to thrive in this role; however, the pursuit of excellence is ultimately in your hands.

Key Qualifications:

First impressions matter; maintaining a pristine arrival experience from the moment guests arrive is crucial. A warm welcome and genuine eye contact are vital for fostering a sense of community and acceptance among guests. To create personalized spa experiences, a comprehensive understanding of hydrotherapy, services, products, and offerings is required. Attention to detail and accuracy in reservations and check-ins are essential for ensuring a serene spa experience. Recognizing the importance of locker management and maximizing guest spending are key performance indicators for our team. Enhancing revenue and guest satisfaction involves proactively managing inquiries, waitlists, and communications. Maintaining cleanliness and organization in reception, retail, and relaxation areas throughout your shift is essential for making lasting impressions. Completing assigned tasks independently and efficiently reflects the high standards we uphold. A clean, organized environment contributes to the seamless experience we aim to provide. Following established processes and checklists is vital in respecting our guests' desire for tranquility. Your interactions and communication should embody our values of inclusivity and equality. Contributing to a collaborative and supportive workplace is essential for fostering a sense of community and shared goals.

Benefits:

Competitive compensation and gratuities Discounts on resort services and travel Personal days after a period of continuous service Comprehensive benefits package Options for on-site accommodation or travel allowances Discounts on retail products and spa services

Education & Experience:

Background in Spa, Hospitality, Guest Services, or Retail is preferred Strong verbal communication skills are essential Proficiency with numbers and experience in daily sales reconciliation is beneficial Comfort with technology and willingness to learn new systems is important A passion for Guest Service and Wellness is highly valued Familiarity with reservation software and POS systems is advantageous

Working Environment:

This role operates within a dynamic environment that may require long shifts, including evenings, weekends, and holidays. You will engage frequently with guests, team members, and other stakeholders, often multitasking to manage various priorities. The position involves being on your feet for extended periods while addressing guest and employee needs and fostering a culture of service excellence.