Guest Activities Coordinator

2 days ago

Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

About the Role:

The Pomeroy Kananaskis Mountain Lodge is seeking a highly motivated and experienced Guest Activities Coordinator to join our team. As a key member of our Front Office team, you will be responsible for leading, training, and developing the Family Activities, Pool & Concierge team.

Key Responsibilities:

  • Lead and manage the Family Activities, Pool & Concierge team, ensuring excellent service delivery and high guest satisfaction.
  • Develop and implement recreational programs and activities for guests, including nature walks, crafts, games, and mountain-themed activities.
  • Coordinate permits and special events with Parks Canada, ensuring compliance with regulations and guidelines.
  • Create strategic marketing plans for programs and events, aligning with the hotel's selling strategy.
  • Prepare and deliver value-added activities, such as children's programs, childcare services, and babysitting agency partnerships.
  • Oversee the Guest Activities and Pool department, maintaining staffing levels and operational procedures.
  • Develop key partnerships with local and valley partners to enhance guest experiences.
  • Forecast and budget for all Family Activities & Concierge, including revenue, expenses, entertainment, supplies, and labor.
  • Communicate information in a timely manner to the hotel and partners.
  • Assist in the creation of informative package brochures and itineraries for VIP guests.

Qualifications and Requirements:

  • A University Degree or College Diploma in Recreation, or Educational field, or 2 years of similar field experience.
  • Strong team player with proven leadership and exceptional communication skills.
  • Highly energetic, self-motivated, and able to make solid, strategic decisions.
  • Valid CPR/First Aid certification.
  • Strong planning, multi-tasking, and organizational skills.
  • Engaging, welcoming, and empowering personality.
  • Enthusiastic about guest activities, creative, positive, and outgoing personality.
  • Passionate about delivery of child-oriented recreation programs.
  • Strong knowledge of activities and services offered in and around the Kananaskis Valley.
  • Comfortable with common computer skills.
  • Experience in coaching and developing employees with strong performance management skills.
  • Experience in sales and marketing would be an asset.

What We Offer:

  • Personal days: 5 per year after 90 days of continued full-time employment.
  • Food and Beverage discounts at ALL 6 of our dining outlets.
  • Growth and development opportunities, both personal and professional.
  • Onsite newly-renovated staff accommodations, including a residence convenience store and employee gym.
  • One meal per day in our employee cafeteria (taxable benefit).
  • Discounts on activities offered through our Activities Committee.
  • Shuttle access to Calgary and Canmore.
  • Health and Wellness benefits (some restrictions may apply).
  • Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
  • Marriott Destinations membership, providing discounted room rates and food and beverage discounts at any of Marriott's chain of hotels.
  • Discounted access to our Nordic Spa.
  • Discounted Ski Pass and Golf rates.

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