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Claims Consultant, Surety

2 months ago


Vancouver, British Columbia, Canada Intact Full time

About the Role

We are seeking a highly skilled and experienced Claims Consultant, Surety to join our team at Intact. As a key member of our National Surety Claims Department, you will play a critical role in the management and handling of Surety claims, including Contract Surety, Commercial Surety, Developer Surety, and Home Warranty.

Key Responsibilities

  • Oversee and handle complex claims on surety bonds, including assessing coverage, liability, quantum, and recovery of loss activities and complete bonded obligations.
  • Maintain relationships and synergy with Surety Underwriting and provide client support on moderately complex claims-related matters.
  • Work closely with your Manager to develop and recommend strategies in the file handling and resolution of claims.
  • Provide coaching to file handlers working on a specific exposure related to a complex default.
  • Follow industry trends and collaborate with the Management team to develop strategies to proactively manage those trends.
  • Effectively navigate and determine strategies relating to insolvencies and dealing with Trustee/Receivers as they arise.
  • Demonstrate strong negotiating and problem-solving skills and follow through to execution and resolution of a claim.
  • Demonstrate strong organizational skills in the collection of documentation and setting out and documenting the rationale of claim strategy and settlements within established authorization levels.
  • Manage internal and external resources such as legal counsel and consultants retained for claims handling assistance and apply expense mitigation for same.
  • Assist management with driving changes as needed and help strategize initiatives for the department as they arise.
  • Maintain a collaborative and transparent communication with all stakeholders associated with the Surety line of business, including internal and external stakeholders, to ensure smooth relationships and delivering a second-to-none experience driven from our core values.

Requirements

  • Legal degree is required.
  • Minimum of 5-10 years of surety claim experience.
  • Management, coaching, and mentoring experience is an asset.
  • Positive attitude while adapting to changing priorities and taking ownership of work.
  • Ability to adapt to a constantly changing environment and drive changes as needed.
  • Self-starter with the ability to work independently under minimal supervision.
  • Excellent analytical and decision-making skills with attention to detail.
  • High level of accountability, integrity, and confidentiality.
  • Flexibility with travel, as required.

What We Offer

As a permanent member of our team, you can expect a comprehensive compensation package, including a financial rewards program, an industry-leading Employee Share Purchase Plan, an extensive flex pension and benefits package, and flexible work arrangements. You will also have access to tools and resources to support physical and mental health, embracing change and connecting with colleagues. Our dynamic workplace learning ecosystem offers learning journeys, interactive online content, and inspiring programs. We are committed to creating an inclusive, accessible workplace where all individuals feel valued, respected, and heard.