Senior Product Manager

We’re the Kira team at Litera We’ve built contract review software that combines machine learning, superior workflow, and great user experience to help lawyers truly know what’s in their contracts and documents in order to deliver high quality client deliverables. We’re deliberate in our decision making, clear on our mission and – most importantly – passionate about pairing the power of human intelligence with artificial intelligence into our product.

We’re a remote first team with many of our team members in the eastern time zone, but we’re a global workforce. From building trusted partnerships with our clients to delivering an employee experience that is second to none, our people are at the center of all that we do.

We’re looking for a Senior Product Manager who is not afraid to lead and to make the hard decisions required to deliver software that provides world-class experience in the legal industry. We strive to design solutions that our customers and users didn’t even know were possible.

You will work with customers to uncover and document important, unmet needs, and work with cross-functional teams to deliver value to our users. You’ll collaborate with our Design and Technology teams to bring new features to market. This role is responsible for the complete product lifecycle including product discovery, creating, and executing on the roadmap, and launching new features with Marketing, Sales and Support.

The Customer – Senior Product Managers are responsible for clearly articulating who our customers are and the problems they face in their workflow. You’ll engage directly with customers to learn about their needs and concerns. You’ll present and gather feedback on the roadmap. You’re skilled at synthesizing, understanding, and tracking customer data and use it to help prioritize engineering efforts.

The Competition – Senior Product Managers need to be the expert on what the competition is doing as well as where the market is heading from a trend's perspective. You’ll be responsible for a deep understanding of how we differentiate, but not just for difference's sake, but to support our position in the market.

The Requirements – You’ll define engineering efforts by authoring Epics and Stories that clearly define WHO the feature or experience is for, written in the user voice and WHY this effort is valuable. Clear prioritization is critical with a rolling monthly updated roadmap modified and refreshed based on the latest data and customer information.

The Story, The Vision – Everyone from engineering, QA, user experience, marketing and customer facing teams need to know what story we’re trying to tell with the work we’re doing. Not the “What” but the “Why” it matters. A coherent vision told as a story in the user voice is critical for aligning all disciplines to the same goal.

The Roadmap – What is coming next? When is it coming? You’ll drive the beating heart of the Product Development organization. You’ll adjust the prioritization based on customer data, engineering team status and latest strategic priorities. You’ll balance short-term tactical delivery-focused monthly releases with longer-term strategic approaches to winning in the market.

The User Experience – You’ll partner with the Litera Design team to ensure the user experience is a first-class citizen in our product development efforts. While the Product Manager does not own the design direction in isolation, they must be passionate about the end user experience and advocate for the various personas.

The End-To-End – Your job is to shepherd the development of the product and to enable the Go-To-Market teams so they’re armed to tell the right story and can support our customers with confidence.

Within 1 month, you will:

1. Complete new hire onboarding, including eLearning courses, instructor-led training, and more.
2. Learn Litera’s core values and get an overview of our solutions.
3. Meet team members and review goals, initiatives, and specific objectives.
4. Meet with key stakeholders across the business.
5. Review and understand core market problems, value propositions, and features of the product.
6. Learn the product roadmap creation, development, and release processes.
7. Talk to and learn from our customers.

Within 3 months, you will:

1. Contribute to our research and development process.
2. Understand your product’s marketplace, personas, buyers, buying dynamics, and key user workflows.
3. Dig into the evolving world of Generative AI and work with the teams to continue to plot our path forward.
4. Communicate with customers and prospects to listen to and understand the voice of the customer.
5. Evaluate new features and enhancement requests from multiple sources.
6. Drive conversations regarding short term and long-term product strategy, while encouraging debate and critique.
7. Contribute to monthly product releases by validating and testing assumptions.
8. Analyze your product’s past releases to identify areas for improvement and work with your partners in Design, Development, DevOps and Product Marketing to make those changes in upcoming releases.
9. Become an autonomous member of the product team and independently plan work to meet deadlines.
10. Present your roadmap themes, goals and supporting initiatives to the team.

Within 6 months, you will:

1. Work with Product, Development, UX, Legal Knowledge Engineering and Product Marketing to deliver value using new Generative AI technologies.
2. Serve as a subject matter expert for how users perform their jobs.
3. Innovate and advocate for new strategies and product direction.
4. Know why Litera is winning and losing in the market. Drive changes to the product that will create improvement and drive adoption.

About you

You have excellent communication skills, written and verbal, with the ability to take complex business requirements and translate them to a form that’s widely understandable. You are curious and passionate about solving real user problems by finding the right AI technology. A great team has a diverse set of skills, and you are the person who is passionate about the details of the technology. You can articulate vision but are also comfortable getting into the technical weeds and finding data that will help you and the team make decisions. You have proven technical and analytics competencies such as a diploma/bachelor’s degree in Engineering, Computer Science, etc. or relevant technical experience. You can think through and advise about how small changes or requests can have a strategic impact across all levels of the business. You’re comfortable speaking with a wide range of internal and external stakeholders and can initiate and facilitate discussions. You are self-motivated with curiosity about how our customers work, and passionate about delivering great user experiences. You’re comfortable balancing competing priorities and making tradeoffs in order to deliver value to customers monthly. You don’t shy away from awkward situations or being clear when you can’t commit to something. You stand out in your dedication to deliver value to users for monthly releases.

What Sets us Apart?

1. Cool AI technology that helps solve significant user problems.
2. Working on a product that our customers love.
3. Work with a team that has a proven track record.
4. Our company growth will challenge and encourage you to broaden your skills.
5. Generous allocation of paid time off, and flexible work hours.
6. Many opportunities for rewards and recognition.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.