Customer Service

5 days ago

Toronto Ontario, Ontario, Canada BeachHead Full time

Working with one of the top financial clients, this role calls for a Customer Service who will process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis. This candidate will resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.


Responsibilities:

  • Record and verify data for fulfillment and/or further handling.
  • Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved.
  • Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, and reconciling activities on a daily, weekly or monthly basis.
  • Resolve escalated work or issues from more junior staff, as appropriate.
  • Provide input into the continuous improvement of business processes and procedures within the scope of the work team and participate in testing and implementation of projects and new/ revised products/ services or processes.
  • Provide on-the-job assistance and training to others, as requested.


Desired Skill Set:

  • Data entry experience but may also consider fresh graduates
  • Fluent in English and Excellent communication skills
  • Strong problem solving capabilities
  • Fast learner; strong attention to detail
  • Being able to work in a fast-paced environment
  • Strong computer skills
  • Excellent telephone etiquette
  • Strong customer service skills


Nice To Have:

  • Previous experience in the financial/banking industry
  • Call center experience
  • Experience in Wire Payments processing in Canadian dollars, US dollars and Sundry Foreign currencies (i.e., EUR, GBP, CHF, etc.)


BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.

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