Customer Service Agent

2 weeks ago


Quebec City, Canada Icentia Full time

**Job Number: HR-SG-174**

**WHO IS ICENTIA?**:
It is a company whose mission is to simplify medical tests to make them accessible to everyone. Icentia is among the fastest growing Canadian companies for the 4th year in a row, and to keep this momentum going, a brand new software developer is needed.

**DO YOU RECOGNIZE YOURSELF IN THIS DESCRIPTION?**:
Passionate about high quality customer service

We recognize you for your smile and your sense of service

You want to work within the multidisciplinary customer support team

You want to join a high-performance team in which you can bring your color in which you can bring your color

You have excellent communication skills in French and English

You have a pragmatic mind focused on results while maintaining an attitude of maintaining quality

You have an energetic, motivated and proactive temperament

And above all, you want to make a difference in the care offered to patients

**THEN READ WHAT ICENTIA HAS TO OFFER YOU**:
The opportunity to make a difference in the lives of patients

A great working atmosphere

Group insurance

A savings plan with employer participation

A flexible schedule

The possibility of telecommuting and work-family balance (possibility of reduced hours)

Help to develop your potential and allow you to progress

A multitude of social activities (food-truck, sports challenge, board game tournaments)

A growing company in its field

**A TYPICAL DAY FOR A CUSTOMER SERVICE AGENT IN THE CUSTOMER SUPPORT DEPARTMENT AT ICENTIA?**:
You will answer patient calls, including information on facilities and problem solving

You will take care of the creation / reception of new customers (creation of organizations and user accounts according to their needs, providing general information on the ordering process, contact details for assistance, etc.)

You will manage service tickets according to the processes of the customer service department

You will follow up with patients for the return of late recorders

You will follow up and document the comments and complaints reported (return of goods, request for credits, non-conformities)

You will be involved in other related tasks

**WHAT ARE WE LOOKING FOR?**:
College diploma or relevant experience

3 years of customer service experience in a regulated environment

Excellent communication skills

Oral and written bilingualism (clients across Canada)

Teamwork skills, team spirit

Ability to manage multiple priorities

Attention to detail and rigor in getting the job done

Experience in customer service in the medical field (an asset)

Knowledge of ticket management software (an asset)

**YOU ARE INTERESTED AND YOU RECOGNIZE YOURSELF, IT IS YOU WE ARE LOOKING FOR, APPLY NOW**:



  • Quebec City, Canada Service de sauveteurs Full time

    Agent(e) au service à la clientèle Tu cherches à faire valoir tes aptitudes dans le domaine du service à la clientèle tout en développant tes connaissances dans le domaine aquatique? Lance-toi sans hésiter dans une toute nouvelle aventure et rejoins notre belle équipe de bureau Québec Natation. Notre esprit d’équipe est sans aucun doute l’une...


  • Quebec City, Canada National Bank of Canada Full time

    **Primary Locations**:Quebec**: **Attendance**:Remote**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career in customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. Come join one of our teams of call centre agents who **work from home full time** to meet our clients’...

  • Office Agent Ii

    1 week ago


    Quebec City, Canada Beneva Full time

    Job Posting Title: Office Agent II - Customer Service Status: Temporary (Fixed Term) **Job Description**: Comme agent de bureau - centre de perception, vous assurez le service à la clientèle, conformément à la politique Orientation client de l’entreprise, relativement aux primes perçues pour les produits détenus dans les différentes lignes...


  • Quebec City, Canada belairdirect Full time

    **Work location**: Hybrid work from our Quebec office. **A career that fits your schedule** Want to sleep in on a workday? Do you want to pursue one of your passions in the evening? It's possible when you join our team as a Sales and Customer service Agent! Working with us is synonymous with flexibility. We give you the opportunity to choose between a...


  • Quebec City, Canada iA Groupe financier iA Financial Group Full time

    Call Centre, Customer Service / Permanent, full-time / Telework / Montreal, Quebec City_ **Customer Service Agent - Career Network Compensation** Are you passionate about customer service and committed to delivering a superior experience with the sales force in financial services? Do you have a talent for maintaining professional relationships built on...


  • Quebec City, Canada Chrono Aviation Full time

    **Who are we?** Based at Quebec City's Jean Lesage International Airport, LUX FBO (a Chrono Group company) is a fast-growing company operating a ground operations and refuelling service. Our parent company, Chrono Aviation, was founded in Quebec City in 2012. In its early days, the company operated a Pilatus PC-12 and employed two pilots. Today, Chrono...


  • Quebec City, Canada Towardjobs Full time

    **Responsibilities**: - Earn cash from Home by Participating in Paid Surveys - Data Entry agent - Customer Service Rep - Part Time- - This work from home possibility is really rewarding and also will help form the industry as well as influence new products coming to market. Sometimes you will even get to see items prior to the public and also take part in...


  • Quebec City, Canada PAL Full time

    At **PAL Airlines** we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with...


  • Quebec City, Canada Groupe Home Société Full time

    Sous la responsabilité du directeur du centre de distribution, l’**agente service client en entrepôt** est responsable d’accueillir les clients et les transporteurs qui se présentent à l’entrepôt afin de récupérer leurs produits ou de venir porter de la marchandise. Étant le premier point de contact des clients lorsque ces derniers se...


  • Quebec City, Canada Groupe SKYSPA Full time

    **Do you want to join a committed, dynamic team that likes to have fun while working?** **Groupe SKYSPA offers you a unique opportunity to meet all your expectations!** **YOUR WORK ENVIRONMENT** Located on the 17th floor where the sky, the river and the mountains meet, SKYSPA de Québec offers you a pleasant work environment with a breathtaking view. The...


  • Quebec City, Canada Groupe SKYSPA Full time

    **Do you want to join a committed, dynamic team that likes to have fun while working?** **Groupe SKYSPA offers you a unique opportunity to meet all your expectations!** **YOUR WORK ENVIRONMENT** Located on the 17th floor where the sky, the river and the mountains meet, SKYSPA de Québec offers you a pleasant work environment with a breathtaking view. The...


  • Quebec City, Canada Les Emballages Carrousel Inc Full time

    **Agent(e) service à la clientèle - Étudiant(e)**: Emploi - Étudiant Temps plein - **Agent/commis - service à la clientèle** Succursale: Québec -Québec Québec G1N 4E3 **Dès que possible**Horaire: Lundi au vendredi (Jour) **Description: **Responsabilités**: - Prendre les commandes par téléphone - Entrer les données à l’informatique -...


  • King City, Canada Anna Raeli Insurance Agency Full time

    **Responsibilities** - Establish customer relationships and follow up with customers, as needed. - Use a customer-focused, needs-based review process to educate customers about insurance options. **Job Requirements**: - Professionalism and attention to detail. - Ability to multitask. - Strong communication and verbal skills. - Ability to work in a fast...


  • Quebec City, Canada VIA Rail Canada Full time

    Reference Number : 721 Status : Permanent - Part-time Annual Salary / Hourly Rate : $25.89-29.99/h Number of positions to be filled : 4 Application Deadline : 03/16/2025 Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our...

  • Sales Agent

    1 week ago


    Quebec City, Canada ZEISS Group Full time

    GENERAL OVERVIEW: Under general direction from the Head of Sales (Director), the Business Development Agent is responsible for the overall management, objectives, and plans for the assigned territory within the Independent Eye Care Professional (ECP) Channel. The Agent is an experienced business-to-business sales representative with the ability to source,...


  • Sherbrooke, Quebec, H1W, Montréal, Canada National Bank Full time

    As a Customer Service Agent for our Sherbrooke’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Youtube Video Your roleAnswer client callsListen to clients' needs and offer...


  • Quebec City, Canada Desjardins Full time

    As a Financial services Agent, Clientele, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple and rapid solutions in terms of...


  • Quebec City, Canada Trans-Sol Aviation Service Inc Full time

    Work Term: Temporary - Work Language: Bilingual - Hours: 32 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months - or equivalent experience **Tasks**: - Relay messages to operations control and downline stations - Maintain work records and logs - Trace missing baggage and/or cargo shipments -...


  • Quebec City, Canada CBA Groupe Full time

    CBA Groupe est une entreprise en pleine expansion basée à Québec Ville et Trois Rivières qui se spécialise dans le marketing direct et le service à la clientèle. Travailler chez CBA Groupe c’est offrir une expérience inégalable à nos clients. Tous nos agents au service à la clientèle sont des professionnels à qui nous offrons la meilleure des...


  • Quebec City, Canada Ameublement Tanguay Full time

    Agent(e) au service à la clientèle **LE STATUT** : Temps plein ; permanent **Horaire** : Du lundi au vendredi **QUI SOMMES-NOUS ?** Tanguay est une entreprise d’ici depuis 60 ans, œuvrant dans le commerce au détail et impliquée socialement dans sa communauté. Faire partie de l’équipe Tanguay, c’est travailler dans une ambiance stimulante,...