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Manager, Business Mgmt

3 months ago

Vancouver Metro Vancouver Regional District, CA TD Bank Full time

Work Location:

Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

As the Manager, Business Management – Change & Communications, Financial Intelligence Unit, you'll play a vital role leading the communications activities in one of the fastest growing areas of the bank.

Leveraging your significant experience as a communications professional, you'll work with stakeholders and executives to lead the development and execution of a department-wide communications strategy that will help our colleagues understand the vision and strategy of the FIU function. Additionally, you'll help support day-to-day communications initiatives across the department, keeping an eye on overall change saturation and keeping the colleague experience top of mind.

Most of all, you're excited about the opportunity to work in a fast-paced, high-profile environment and will challenge the status quo to help identify opportunities to elevate the way we communicate to our colleagues and leaders across the Canadian Financial Crimes Risk Management group.

Key Accountabilities

  • Understand key business partners' objectives, direction and ongoing initiatives and advice the leadership teams on appropriate communication strategies and tactics
  • Develop/manage the execution of internal/external strategic and tactical communications on behalf of senior management, ensuring the enhancement of TD's presence with key stakeholders, highlighting TD's brand, community, and innovation initiatives
  • Manage on-going relationships with key business partners to coordinate all internal/external communication activities and project deliverables
  • Provide communication consulting to key business partners, performs appropriate due diligence, assists in developing and delivering key messages applying internal communication standards and processes
  • Develop and implement a process for coordinating, prioritizing and distributing all broad internal/external communications, utilizing appropriate delivery channels
  • Develop and establish form and content standards for internal/ external communication channels and various mediums by partnering with other key stakeholders and/or third parties
  • Develop, manage and evaluate effectiveness of internal/ external communication vehicles and delivery channels that support strategy
  • Participate in project scoping and preplanning sessions, proactively providing partners with advice and expertise on recommended tactics and solutions
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Contribute to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategy
  • Plan, lead / manage and/or oversee a diverse set of work activities requiring alignment across multiple areas
  • Lead / manage the integrated implementation of policies / processes / procedures / changes in across multiple functional areas
  • Provide direction and/or input to complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementation
  • Facilitate key discussions and provides thought leadership to executive audience (output is roadmap and/or strategic plan/ deliverables/frameworks/ short to long term goals etc.)
  • Lead partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
  • Work effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed
  • Adhere to enterprise frameworks and methodologies that relate to business management activities for own area
  • Actively manage relationships with corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
  • Provides thought leadership and/or industry knowledge for own area of expertise
  • Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency members of the team in achieving business objectives and providing client services
  • Participate in knowledge transfer within the team and business units

Experience & Education

  • Undergraduate degree
  • 7+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you

Language Requirement:

N/A. #J-18808-Ljbffr