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Night Auditor

1 month ago

Ottawa Ontario HB, Montréal, Canada The Crescent Hotels Group Full time
Description

As a Night Auditor, you will be creating an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include Hotel Host Stand, Restaurant and Bar, Guest Kitchen, Business Centre, and Guest Check In, Check Out during the overnight shift. You will be accountable for balancing room, restaurant and bar charges daily as well as posting and balancing charges and settlements in a timely and efficient manner.

At Crescent Hotels & Resorts and Hyatt Place Ottawa we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Here's what you will be doing:

  • Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
  • Run audit reports/journals from the front office system, Point of Service and the computer.
  • Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
  • Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
  • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

Preferred Qualifications & Skills:

  • Previous Customer Service Experience, preferably in a hotel setting
  • Must be of legal age to serve alcohol
  • Previous experience and proficiency in Microsoft Office suite
  • Proficiency with mathematical numeracy
  • High level of attention to detail required
  • Understanding of the principles of auditing, balancing, and closing out accounts.
  • Ability and availability to work overnight shifts between 11 pm - 7 am

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Source: Crescent Hotels & Resorts

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