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Night Auditor

3 months ago

Ottawa, Ontario, Canada Homewood Suites by Hilton Ottawa Downtown Full time
We are hiring a Hotel Night Auditor - Part-time Contract Position (medical leave coverage)

Role Responsibilities:

This Night Auditor plays an important role in the overall hotel operations. This an overnight position that ensures the activities from the day were recorded and balanced, while also delivering exceptional service to our guests. The responsibilities of the Hotel Night Auditor include:

Providing friendly and efficient service to our guests
Being empowered to Make it Right for our guests (from memorable experiences to problem resolution)
Processing credit card transactions and other (restaurant, events, lounge) for the day
Handling phone system, transferring calls, reservations, etc.
Verify, balance and review hotel room availability
Perform Check-in and Check-out procedures
Administer guest payment policies and look for errors from the day shifts
Prepare folios for the morning departing guests
Maintain overall lobby appearance and assist with AM breakfast set up if needed
Be versed in all hotel emergency procedures
Skills & RequirementsFriendly and professional demeaner
Adaptable & dependable
Strong attention to detail
Excellent communication skills
Be able to work any day of the week, including weekends and holidays
Previous hotel/night audit experience is considered an asset
Post secondary education in Hospitality Management, Accounting, Business, etc... is considered an asset
Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and 's make sure we have FUN We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women

Rate of Pay: $23.57 CAD/Hour

Source: Hospitality Online