Director, Luxury Sales

3 weeks ago

Canada, CA Fairmont Hotels and Resorts Full time
Company Description

Reporting to the Regional Director of Sales & Marketing, this essential commercial role will strategically oversee the leisure, VIP and entertainment markets for Fairmont Pacific Rim. The Director of Luxury Sales is an expert in their market, has strong and longstanding business relationships with travel advisors, influencers and decision makers in the leisure, VIP and entertainment segments.

Job Description

Why work for Fairmont Pacific Rim?
  • Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world
  • A competitive salary, starting from $97,000.00 per annum
  • Eligible for bonuses and/or salary increases in accordance with company policy
  • Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
  • Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
  • Complimentary meal through our Colleague Dining Program
  • Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Travel reimbursement program for a TransLink monthly pass
  • Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

What you will be doing:
  • Development and oversight of the leisure, VIP & entertainment markets
  • Building and maintaining relationships with key travel agency partners such as American Express Fine Hotels & Resorts, Virtuoso Travel, Signature Travel, Chase Edit and others
  • Organize and participate in appropriate sites, familiarization trips, sales calls, sales trips and industry trade shows to build and promote the hotel's reputation
  • Achievement of sales activities and all objectives outlined in the annual marketing plan
  • Exceed personal sales goals, monthly, quarterly, and annually
  • Proactively develop relationships with local partners and establish a reputation for the hotel within the community
  • Develop lead sources and rapport with key regional personnel, Global Sales, industry partners and assigned client base
  • Conduct rate negotiations within the established parameters
  • Prepare weekly, monthly, quarterly and annual reports as required
  • Maintain active membership in industry-related organizations and associations pertaining to market
  • Be an active member of the Revenue Management team to determine strategies to optimize revenue opportunities and implement initiatives to drive revenue
  • Utilize computer software applications to effectively track, solicit, book and follow up on accounts in a proactive manner
  • Work closely with Front Office, Reservations and other hotel departments to ensure delivery of hotel's promised services
  • Support and encourage a positive team approach
  • Implement directives as outlined by the Regional Director of Sales & Marketing
  • Uphold the highest standard of internal and external customer service at all times
  • Additional duties as required


Qualifications

Your experience and skills include:
  • Minimum of five years hotel sales experience required
  • Bachelor's Degree and/or Hotel Management Degree preferred
  • Multiple years of experience in senior sales role in luxury hotel environment
  • Excellent communication skills, both written and verbal required
  • Computer literacy in various applications and tools including Opera Sales & Catering / SFA System (or other CMS), Microsoft Office, Cvent, LinkedIn
  • Goal-oriented, competitive and well organized
  • Strong interpersonal and problem-solving abilities, role model in proactive sales
  • Ability to analyze financial data to create winning group strategies and solutions
  • Positive attitude, firm and supportive, team-based approach to ensure attainment of the hotel's short and long term goals
  • Ability to travel and work flexible hours and days


Additional Information

Your team and working environment:

Key Working Relationships: Regional Director of Sales & Marketing, Regional Revenue Management team, Director Communications, Director of Food & Beverage, Senior Hotel Leadership, Regional and Global Sales Teams

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. #J-18808-Ljbffr

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