Bilingual Customer Service Representative

2 months ago

Winnipeg Manitoba AC, Manitoba, Canada Loblaw Companies Ltd - Head Office Full time

Les candidats référés ne doivent pas postuler directement pour ce poste.

Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.

L’utilisation du masculin à pour but d’alléger le texte

Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

Position Overview: We are currently seeking a highly motivated and bilingual (English / French) Customer Service Representative to join our team.

The ideal candidate will be responsible for providing outstanding customer service, handling incoming phone calls, dispatching vendors, and managing invoice review and approval processes.

This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Answer incoming phone calls and respond to customer inquiries promptly and professionally. Schedule service appointments and dispatch technicians / vendors to customer locations as needed.

  • Coordinate with technicians / vendors to ensure timely arrival and completion of service calls.

  • Communicate effectively with customers to provide updates on service status and resolve any issues or concerns.

  • Review and approve invoices for accuracy and completeness before processing for payment. Maintain accurate records of customer interactions, service requests, and invoicing activities.

  • Collaborate with other departments, such as billing and accounting, to address customer billing inquiries and resolve discrepancies.

  • Assist in maintaining customer satisfaction by consistently meeting or exceeding service expectations.

  • Act as a liaison between customers and service technicians / vendors to facilitate effective communication and problem resolution.

  • Continuously seek opportunities to improve processes and enhance the overall customer experience


Qualifications:

  • Fluency in both English and French (written and verbal) is required.

  • Previous experience in customer service or a related field is preferred.

  • Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.

  • Excellent organizational skills and attention to detail. Ability to multitask and prioritize tasks effectively in a fast-paced environment.

  • Proficiency in using computer software and systems, including Microsoft Office Suite and CRM software.

  • Demonstrated problem-solving abilities and a customer-focused mindset.

  • Ability to work independently as well as part of a team.

  • Knowledge of HVAC, refrigeration, or maintenance services is a plus but not required.

  • Flexibility to work evenings, nights or weekends as needed.

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE - Engagement, Tient à coeur, Respect et Excellence - guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.

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