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Account Manager, Commercial Division

3 months ago

QC, Canada Reno Assistance Inc. Full time
Account Manager, Commercial Division - RénoAssistance

Welcome home

At EspaceProprio, we believe that work is more than a job; it's a place of fulfillment. We create opportunities for everyone to realize their potential and grow with us, while transforming the industry.

We help current and aspiring homeowners take on and carry out their real estate projects with confidence. We provide quick access to a network of skilled professionals every step of the way, whether it's to buy or sell a house, undertake a major renovation project, or keep up with routine home maintenance.

To achieve this, we have developed a corporate culture that truly puts the employee at the heart of its priorities.

L'excellence de l'accompagnement avec RénoAssistance Commercial

En tant que leader dans l'accompagnement en rénovation et construction, nos chargé·es de comptes sont au centre de chaque projet, coordonnant toutes les parties prenantes du début à la fin des travaux. RénoAssistance Commercial est la référence pour obtenir, en toute impartialité, de l'aide, des conseils et des soumissions des meilleur·es professionnel·les et entrepreneur·es, rigoureusement vérifié·es. Nous offrons la confiance nécessaire pour mener à bien les rénovations ou constructions neuves.

Ça te parle? Tu aimerais mettre ta passion à profit et te joindre à l’équipe RénoAssistance Commercial à titre de Chargé·e de comptes?

Concrètement, à quoi ressembleront tes journées?

Relevant du Directeur des ventes commerciales, tu agiras comme point de contact pour nos client·es B2B. Tu auras la responsabilité de prendre en charge les besoins nos client·es commerciaux à travers leurs projets de rénovation et de leur référer les meilleures ressources de notre banque de professionnel·les et d’entrepreneur·es vérifié·es. Ainsi, tu veilleras à ce qu'ils bénéficient du soutien et des conseils indispensables pour mener à bien leurs rénovations et construction en minimisant les risques.

  • Offrir un service à la clientèle hors pair et conseiller nos client·es commerciaux dans leur projet de rénovation ou de construction neuve (B2B);
  • Prendre en charge des projets impliquant 1 ou 2 corps de métiers en termes de complexité;
  • Sélectionner les meilleur·es entrepreneur·es pour le projet à l’aide de notre outil «MatchParfait»;
  • Coordonner les rendez-vous entre les client·es, les entrepreneur·es et les professionnel·les, le cas échéant;
  • Faire les suivis nécessaires avec les client·es et les entrepreneur·es;
  • Analyser les soumissions afin de bien conseiller les clients sur la meilleure offre;
  • Collaborer avec les autres départements et les membres de ton équipe afin de maximiser la satisfaction de notre clientèle;
  • Entretenir de bonnes relations avec les entrepreneur·es afin de maintenir un partenariat sain avec l’entreprise;
  • Développer sur une base régulière votre clientèle et vous assurer de la fidéliser;
  • Recruter des entrepreneurs en construction et leur démontrer la valeur ajoutée d’un partenariat avec RénoAssistance;
  • Fournir votre feedback en continu afin qu’on améliore nos processus.

Ce qu'il te faut pour être Chargé·e de comptes, division commerciale chez nous?

  • Détenir une formation universitaire ou collégiale (une équivalence d’expérience sera considérée);
  • Posséder au minimum 2 à 3 années d’expérience dans un poste lié à la vente et/ou service à la clientèle, B2B (un atout);
  • Avoir une excellente maîtrise de l'anglais, parlé et écrit, afin de desservir une clientèle anglophone;
  • Être capable de gérer un grand volume d'appels, de projets et de suivis;
  • Faire preuve d’une grande écoute et être dévoué·e à satisfaire les besoins de la clientèle;
  • Posséder un bon jugement et faire preuve d'objectivité;
  • Avoir une capacité d’adaptation et une rigueur dans son travail;
  • Avoir un intérêt pour le domaine de la construction et la rénovation;
  • Adhérer aux bonnes pratiques professionnelles du secteur;
  • Faire preuve d’agilité et de flexibilité pour travailler au sein d’une équipe en pleine croissance, évoluant selon les besoins des secteurs inclus dans l’offre de l’organisation et du marché.

Des avantages qui font une réelle différence:

  • Un programme d’assurances collectives payées en partie par l’employeur (assurances médicaments, dentaire, voyages, vie, invalidité, etc.) incluant un compte santé de 500 $;
  • Un système de bonification afin de souligner et récompenser ton travail;
  • Une politique de vacances généreuse;
  • 5 journées de congés mobiles payés dès ton entrée en poste;
  • L’accès à un programme d’aide aux employé·es et à leur famille (PAEF);
  • Un service de télémédecine;
  • Une allocation annuelle de 200$ pour tes activités sportives et culturelles;
  • Une journée de congé payé lors de ton déménagement et pour bénévolat;
  • Plusieurs rabais employé·es afin que tu réalises tes projets immobiliers en pleine confiance et à moindres coûts.

Et on ne se limite pas à cela, parce qu’on se soucie réellement de toi:

  • Une formule de télétravail hybride et flexible qui te permet de travailler de la maison;
  • Un processus d’intégration pour te familiariser rapidement avec ton environnement de travail et nos services;
  • Un environnement de travail qui priorise autant ton développement professionnel que ton épanouissement personnel;
  • Un club social qui veille à rendre ton quotidien chez nous plaisant et stimulant;
  • Du travail d’équipe collaboratif où tes plus folles idées sont accueillies et même encouragées.

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

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