Senior Specialist

1 month ago

Calgary Alberta DJ, CA WestJet Full time

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 08/02/2024

Posting Close Date: 08/16/2024 (Please note the posting will close at 9:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

Remote Work:

This is a hybrid remote work position and will require collaboration at the WestJet Campus (22 Aerial Place NE, Calgary Alberta) a minimum of 3 days per week.

We have an exciting new opportunity for a Senior Specialist, Continuous Improvement. Reporting to the Director Continuous Improvement, this position will play a crucial role in collaborating with senior stakeholders across the organization to deliver on WestJet's 5-year strategic roadmap. Through the lens of productivity, simplicity, and a cost mindset, the incumbent will be responsible for driving key transformational improvements, exploring and pursuing business improvement opportunities, and seeing these initiatives through to completion and sustainment.

The Senior Specialist, Continuous Improvement will reach across all aspects of our business to improve WestJet's processes, drive efficiency, eliminate waste and increase productivity through continuous improvement principles and building employee engagement, while achieving high levels of safety and improving our overall guest experience.

Accountabilities:

  • Generate continuous improvement program reporting, which includes preparing executive, Steering Committee, board reports, liaising with FP&A and various departments for updates, and developing the KPI dashboard to track progress and results of continuous improvement initiatives.
  • Maintain the cost program governance framework, which includes defining each initiative, milestone, scope, and deliverable, liaising with workstream and initiative leaders, helping to facilitate/escalate issues and roadblocks, and updating the tracking tool; Conduct regular health checks of improvement initiatives.
  • Serve as a change agent enabling ongoing culture change, characterized by disciplined execution and accountability; Design and implement change management strategies to support organizational transformation; Develop and execute communication plans to ensure stakeholder engagement; Ability to positively influence the behavior and performance of peers and leaders, and positively impact the decision-making of senior management.
  • Act as a driving force for action through leadership and/or coaching of continuous improvement initiatives with cross-functional teams to execute improvements that deliver significant, quantifiable, and sustainable business results.
  • Forge successful relationships and partner with business leaders to assess current processes and identify areas for improvement and cost savings; Provide thought leadership to further develop process-oriented thinking in the organization; Challenge the status quo and encourage others to do as well.
  • Work within the Continuous Improvement team to further develop frameworks, methodologies, strategy, and success metrics to support the achievement of best in class business results.
  • Drive employee engagement through Continuous Improvement by recognizing and rewarding contributions to productivity, simplicity, and cost effectiveness.
Required Skills and Experience:
  • 8+ years of experience in process improvement, cost reduction, program management, and governance roles within a large enterprise.
  • Bachelor's degree in Business, Economics, Engineering, or related field combined with relevant experience.
  • Lean / Six Sigma certification (Green Belt or higher) required.
  • Change management certification (e.g., Prosci ADKAR) a plus.
  • Experience in planning and implementing large-scale organizational change that engages all employees, from front-line staff to the C-suite.
  • Coaching skills to guide individuals or teams to identify areas for improvement and the tools and problem-solving framework to deliver sustainable results.
  • Ability to gain engagement and trust with diverse teams in the face of obstacles or resistance.
  • A proven track record of being able to influence the behaviour of others without authority.
  • Strong organizational & problem-solving skills, and an aptitude for dealing with ambiguity.
  • Ability to respectfully challenge the status quo.
  • Excellent verbal & written communication skills with the ability to engage individuals at all levels within an organization.
  • A positive can-do attitude with the ability to work effectively and enthusiastically as a team player.
  • Exceptional facilitation skills and ability to build collaboration within cross-functional teams.
  • A solutions-oriented practitioner, that fosters a culture of creativity, common sense, and proactivity.
  • Naturally curious, highly organized, and detail-oriented self-starter that takes great pride in delivering high-quality results.
  • Unquestioned business ethics, personal integrity, and a genuine commitment to WestJet's values.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

  • A fun and friendly culture with colleagues who work together to win.
  • Travel privileges for you and your family, effective from your start date.
  • Savings and Benefit programs that are flexible to meet your specific needs.

Think we are a fit? Apply now

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

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