Vice President Account Services

2 weeks ago

Toronto Ontario, Ontario, Canada EPM Scientific Full time

My client is a leading boutique medical affairs agency specializing in delivering strategic insights and innovative solutions for the healthcare and pharmaceutical sectors. They are known for our commitment to excellence, personalized client service, and a dynamic, collaborative work environment.


Position Overview: Client is seeking a highly strategic and experienced Vice President of Client Services to lead their client-facing teams and drive the overall client experience. The ideal candidate will possess a proven track record in overseeing teams, managing complex client relationships, and delivering high-impact solutions in the medical affairs space. This role requires a self-starter with exceptional leadership skills and the ability to work independently while maintaining a strategic vision for client success.


Key Responsibilities:

  • Strategic Leadership: Develop and execute comprehensive client service strategies that align with both client objectives and agency goals. Drive strategic initiatives to enhance client satisfaction and business growth.
  • Team Oversight: Lead, mentor, and manage a high-performing team of client services professionals. Foster a collaborative and high-energy environment that encourages professional development and excellence.
  • Client Relationship Management: Cultivate and maintain strong relationships with key clients, serving as a trusted advisor and point of contact for complex and sensitive matters. Address client needs proactively and ensure the delivery of superior service.
  • Operational Excellence: Oversee the execution of client projects and ensure they are completed on time, within scope, and on budget. Implement and refine processes to optimize efficiency and effectiveness.
  • Business Development: Identify and pursue new business opportunities within existing accounts. Work closely with the leadership team to drive growth and expansion of services.
  • Market Insight: Stay abreast of industry trends, emerging technologies, and competitive dynamics. Utilize this knowledge to provide strategic recommendations and position the agency as a thought leader in medical affairs.
  • Independent Execution: Exhibit strong autonomy in decision-making and problem-solving. Demonstrate the ability to work independently while aligning with overall agency objectives and maintaining clear communication with stakeholders.


Qualifications:

  • Bachelor’s degree in Business, Life Sciences, or a related field; advanced degree preferred.
  • 12 - 15+ years of experience in client services, with a significant portion in a leadership role within the medical affairs or healthcare industry.
  • Proven track record of managing teams and overseeing complex client engagements with a strategic mindset.
  • Exceptional interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
  • Strong analytical and problem-solving abilities, with a demonstrated capacity for independent decision-making.
  • Ability to thrive in a fast-paced, dynamic environment while maintaining a high level of professionalism and integrity.


What They Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and innovative work culture
  • A chance to make a significant impact within a boutique agency setting

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