Project Coordinator

1 week ago


Calgary Alberta, Calgary region, Canada HCLTech Full time

JOB TITLE : Project Coordinator – Servicenow

Working location: Calgary, AB

100% Onsite


MUST HAVE

- 7+ years of project management

- ITIL is MUST

- PMP certified is an asset

- Have done Servicenow implementation


Responsibilities:

• Review upcoming business change requests with multiple businesses.

• Document details of IT changes that will be occurring for the product.

• Coordinate and resolve gaps in information and prioritize the execution of changes along with the Business.

• Organize changes in sprints with the implementing teams.

• Proactive Communication of timelines of changes and upcoming releases.

• Manage the timely delivery of work with multiple teams.

• Identify and escalate Risk/delays proactively.

• Make sure all agreed documentation and sign offs are captured as per internal IT process.

• Coordinate Release management, test management, and change management in client environment

• Manage Upgrade (Test / validation) of the application to next version of Service Now

• Provide daily operational support


Desired Skills:

• Experience managing medium to large sized projects in Agile or Hybrid way.

• Working experience in a large multinational, geographically diverse environment.

• Experience with ServiceNow based application development.

• Excellent communication skills, both written and verbal.

• Ability to establish and maintain strong relationships.

• Problem solving and root cause identification skills.

• Must be a team player and able to work collaboratively.


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