Sales Coordinator
2 weeks ago
Position: Sales Coordinator
Department: Sales Operations
Location: Remote
Position Type: Full Time, Permanent
Reports to: VP of Sales Operations
Reporting directly to the VP of Sales Operations, the Sales Coordinator is responsible for the administration and coordination of high performing accounts for selected regions.
Key Responsibilities:
Account Management
- A point of contact for National Accounts escalations
- Work with clients to handle problem resolution and delivery within established timelines
- Liaise with all departments to see escalation through to resolution
- Document correspondence with and provide necessary reports to National Accounts and Executive teams
Sales
- Coordinate and Administer sales related activity for their assigned Sales team which consists of the Sales Coordinator, Sales Engineer, and Regional Sales Manager
- Participate in regularly schedule sales calls both internal and external
- Gather and facilitate sales strategy, procedure and process information to and from sales teams to Sales Operations, and all other necessary departments
- Assist Sales Engineer and Regional Sales Manager in qualifying/reporting of data
Administration
- Prepare contracts and deposit invoices and follow up on their receipt to Client
- Work with Client Services upon receipt of signed contract to ensure project is handed off to the Project Management team
- Work with members of the Sales team to prepare RFP’s and follow up on their receipt to Client
- Utilize and manage (including administrator to) various internal resources/programs: CRM tools, Synapse, Navision, Solar, MS Office programs, SharePoint
- Assist Director of Sales Operations with training and offering refresher courses to sales staff
- Prepare status reports and communicate sales status to Director of Sales Operations, VP of Sales or Regional Sales Manager, by providing updates, breaking down numbers, etc.
- Accurately pull all details of sales for regular reports
Coordinating and Scheduling
- Assist in special projects
- Provide direction and support for incoming inquiries to sales team and other departments
- Work with Purchasing, Scheduling and Accounting Departments to ensure Site Surveys are ordered, scheduled and invoiced in a timely manner
- Assist Regional Sales Manager with scheduling and compiling information for regularly scheduled sales calls, both internal and external
- Assist Regional Sales Manager with planning of Client meetings or events as needed
Skills and Qualifications:
- Bachelor Degree in a related field preferred
- 2-5 years of experience in a similar position where candidate has daily interaction in supporting Regional Sales Managers
- Experience with contract preparation & sales administration
- Highly organized and detail oriented
- Ability to handle multiple projects and duties effectively
- Understands the importance of teamwork
- Excellent written and verbal communication skills
- Strong computer and time management skills (MS Office, internal tools)
- Technical knowledge pertaining to High Speed Internet Services, Video on Demand, Interactive TV, Free to Guest & VoIP Telephone Solutions and knowledge of the hospitality industry considered an asset
- Limited travel may be required (20%)
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