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Human Resources Manager

3 months ago

Calgary Alberta, Calgary region, Canada VetStrategy Full time

HR Manager - Western Canada


The Role

Reporting to the Director, HR & Compliance, this position acts as a liaison between our hospital teams and our support office to provide HR support to our network. The focus of this role is to partner with our Clinic Operations Team in Western Canada on all aspects of the people side of the business, including employee engagement and retention, proactive HR strategies, employee relations, health and safety and HR administration.


Responsibilities

Clinic Operations Support:

  • Act as a strategic partner to Clinic Operations Leaders to ensure HR approach within region aligns with business objectives and cultural values
  • Support organizational change transformation
  • Provide employee relations guidance and best practices aligned with our cultural competencies and people philosophy
  • Partner with our district operations management team from a people perspective, while providing full-cycle HR support and guidance
  • Counsel on the importance of standards and best practices - coaching conversations, code of conduct and respect in the workplace
  • Act as a wellness ambassador to ensure our teams are supported with our EAP and wellness programs.
  • Provide recommendations on how to manage employee challenges, ie. absenteeism, performance management and mental health challenges
  • Ensure alignment and consistent execution of HR initiatives/projects across the region
  • Build strong relationships within the clinic network to maintain a culture of open and honest dialogue


HR Leadership & Focus:

  • Partner with the HR team to ensure HR focus and initiatives within region align with key business priorities
  • Participate in regular meetings with operations teams to review key HR focuses, while understanding the needs of the region
  • Identify gaps in the region and assist with the creation of HR workshops, processes, and training programs
  • Deliver training workshops within region: positive employees & teams, people development, performance management, wellness education & awareness
  • Drive engagement and talent development within region through regular talent mapping sessions, assist in the creation of meaningful development and succession plans
  • Coordinate HR administrative needs - letters of confirmation, performance improvement plans, accommodation plans
  • Conduct HR onboarding for new Operations Directors & Practice Managers joining the team


Health and Safety & Compliance

  • Ensure H&S in clinics is top of mind and clinics are compliant with their H&S program administration
  • Ensure legislative compliance within the region and educate Operations Team & Practice Managers on standards/requirements.


Additional tasks:

  • Work closely with multiple stakeholders including operations team, internal HR team and cross-functional peer partners
  • Provide support on HR projects and initiatives as needed
  • Other HR-related tasks as assigned


Background, Experience and Qualifications:

  • 5-8 years of HR generalist experience
  • Experience supporting HR in a large organization, either in a regional role or multi-unit business operation
  • Completion of degree or certificate in HR administration
  • CHRP (Certified Human Resources Professional) designation or equivalent is an asset
  • High level of expertise with employee relations, employment standards, common law decisions and compliance
  • Solid knowledge of employment legislation is a must
  • As this is a field-based role, ability to travel within the region district on a regular basis, including occasional overnight travel
  • Proven ability to build relationships with peers, support office stakeholders and field team to positively impact business operations
  • Ability to work independently and to manage competing priorities


Our Ideal Candidate possesses the following:

Cultural Competencies

We are Relationship Focused

  • In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures, or geography.


We Collaborate

  • Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.


We Speak the Truth

  • We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.


We are Humble

  • We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.


We Take Care of the Rest

  • We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospital teams. We do what’s best for the hospitals, not just the Support Office.


Leadership Competencies:

Focus on Your People

  • Leaders act as coaches, encouraging and empowering their team to reach personal and organizational goals. They are able to communicate and drive the vision & purpose of the organization in a way that inspires action. Leaders foster engagement through team connectivity, feedback and recognition.


Ignite Thought

  • Leaders never rest on ‘good enough’ and continually seek ways to get even better. They encourage their team to question the status quo and bring forth new ideas. They make good and timely decisions that move the organization forward. They look ahead to future possibilities and remain flexible and ready to adapt to business needs.


GSD

  • Leaders take on new opportunities with a sense of energy and enthusiasm that is contagious. They focus on continually improving the processes and ways we work. They plan and prioritize to meet the goals of their team and the organization through establishing metrics and milestones. They accept responsibility for all successes and misses for themselves and their team.


Be Your Best Self

  • Leaders show up each day ready to model the behaviour they wish to see from others. They actively seek new ways to develop and are not afraid to take risks and try something different. They stretch in order to grow.


Communicate

  • Leaders are expert communicators. They deliver timely and helpful communications to their team ensuring that all feel connected and in the loop. They understand that different audiences require different messaging and know the best way to deliver a communication based on the setting; one-on-one, small and large groups or among diverse styles and position levels. They actively listen to others and encourage open expression and diverse ideas.