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Administrative Assistant

1 month ago

Edmonton, Alberta, Canada Progression3 Full time

Progression3 is in search of an Administrative Assistant based in Edmonton for a 12-month renewable contract.

Description:

  • Reporting to the Training & Accreditation Team Lead, the candidate will perform a variety of administrative and clerical tasks. Their duties will include providing support to the Training & Accreditation team by assisting with daily tasks and helping the team manager on as needed basis.
  • Monitoring Training & Accreditation mailbox by processing email requests for exam bookings, rebooking request, rescheduling exams, and cancellations.
  • Handling general inquiries related to eLearning, exams, and the Learning Management System.
  • Updating personal information in databases and deactivating access.
  • Proofing and editing eLearning scripts and other documents used to create courses and exams.
  • Overseeing the training inbox BOT (Oscar) by reconciling and analyzing Oscar's Status Reports.
  • Rectifying any errors made by Oscar, specifically relating to data scraping for handwritten form submissions.
  • Ensuring exam booking confirmation emails are sent out for all booked exams (daily). Reporting bug/issues and working with team to correct.
  • Performing account creation, exam content group assignments, eLearning assignments and reassignments.
  • Performing credential check and confirmation, user account information updates, changes, and corrections.
  • Duplicate account reconciliations, addressing system access issues and updating exams in the Learning Management System when required.
  • Maintaining the Accreditation and Certification Training (ACT3) database with file reconciliation, manual file creations, updates, changes, or corrections as needed.
  • Performing general administrative duties including file management (e.g. maintaining naming conventions, file structures, retention, destruction management and recording important outages in the training inbox Outlook Calendar.
  • Submitting and managing BERNIE requests on behalf of team to support clients.
  • Capturing meeting minutes and documenting project action items and next steps.
  • Assisting with documentation and creation of processes and procedures.
  • Following up with project teams to ensure that they adhere to provided timelines and deliverables.
  • Assisting with preparing project meeting agendas and stakeholder consultation materials.
  • Scheduling and attending project team meetings on as needed basis.