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user support technician

3 months ago


Regina Saskatchewan SP, Regina region, Canada KAYA TECHNOLOGIES LTD. Full time
Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Tasks
  1. Respond to users experiencing difficulties with computer
  2. Consult user guides, technical manuals and other documents to research and implement solutions
  3. Provide advice and training to users in response to identified difficulties
  4. Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  5. Participate in the redesign of applications and other software
  6. Supervise other technical support workers in this group
  7. Provide business systems, network and Internet support to users in response to identified difficulties
Supervision

1 to 2 people

Computer and Technology Knowledge
  1. JavaOS
  2. Networking software
  3. Networking security
  4. Internet
  5. Servers
  6. Word processing software
  7. Presentation software
  8. Programming software
  9. Software development
  10. MS Office
  11. MS Windows
Work Conditions and Physical Capabilities
  1. Fast-paced environment
  2. Tight deadlines
  3. Attention to detail
  4. Combination of sitting, standing, walking
Personal Suitability
  1. Accurate
  2. Client focus
  3. Efficient interpersonal skills
  4. Excellent oral communication
  5. Excellent written communication
  6. Initiative
  7. Judgement
  8. Organized
  9. Team player
  10. Ability to multitask
  11. Time management
Work Term

Permanent

Work Language

English

Hours

35 hours per week

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