Technical Support Specialist
3 weeks ago
User Support Technician Role
KAYA TECHNOLOGIES LTD. is seeking a skilled User Support Technician to join our team. As a User Support Technician, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.
Key Responsibilities:
- Respond to user inquiries and provide timely solutions to technical issues.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
Requirements:
- Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in a related field.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of JavaOS, networking software, and Internet protocols.
Work Environment:
- Fast-paced environment with tight deadlines.
- Combination of sitting, standing, and walking.
Personal Suitability:
- Accurate and efficient in work.
- Excellent oral and written communication skills.
- Ability to work in a team environment.
- Time management and multitasking skills.
Language: English
Work Term: Permanent
Hours: 35 hours per week
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