Technical Support Specialist

3 weeks ago


Regina, Saskatchewan, Canada KAYA TECHNOLOGIES LTD. Full time

User Support Technician Role

KAYA TECHNOLOGIES LTD. is seeking a skilled User Support Technician to join our team. As a User Support Technician, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:

  • Respond to user inquiries and provide timely solutions to technical issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Knowledge of JavaOS, networking software, and Internet protocols.

Work Environment:

  • Fast-paced environment with tight deadlines.
  • Combination of sitting, standing, and walking.

Personal Suitability:

  • Accurate and efficient in work.
  • Excellent oral and written communication skills.
  • Ability to work in a team environment.
  • Time management and multitasking skills.

Language: English

Work Term: Permanent

Hours: 35 hours per week



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