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Clerical Assistant IV

3 months ago

Old Toronto Ontario, CA Uhnresearch Full time

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research, and education. With a long tradition of groundbreaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery, and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union: Non-Union
Site: Toronto Rehab (University Campus) and Princess Margaret Hospital
Department: Finance – Corporate Billing & Accounts Receivable & Registration
Reports to: CBARR Supervisor
Grade: A0:06
Hours: 37.5 per week
Salary: $46,987 to $58,734 annually (To commensurate with experience and consistent with UHN compensation policy)
Status: Permanent Full-Time
Closing Date: August 20, 2024

Position Summary

UHN Corporate Billing & Accounts Receivable & Registration (CBARR) is a high-volume, fast-paced department responsible for revenue through billing and collection. The Clerical Assistance IV plays a key role in supporting the management of registration practice in maximizing revenue by ensuring that signed requests for all types of in-patient hospital accommodations are obtained to maximize revenue for preferred accommodation and all types of OHIP and non-OHIP billing.

Duties

  • Perform patient/family interviews at bedside to obtain requests for preferred accommodation
  • Obtain and verify insurance information and all necessary billing information
  • Investigate insurance coverage, patient accommodation requests, and allocation options
  • Obtain and verify Health card number, insurance coverage, required signatures, and credit card imprints for each patient at each encounter
  • Liaise with UHN staff who perform admission duties and in-patient units to optimize patient revenue
  • Review bed assignment to ensure assignment matches patient’s accommodation requests
  • Ensure the provision of optimum customer service through the timely collection, verification, and correction of patient demographic data
  • Perform other duties related to the position as required
Qualifications
  • Completion of a Business Administration or Accounting diploma required OR equivalent relevant experience
  • Minimum of 1 year working experience with preference in a healthcare environment
  • Ability to discuss Financial coverage with patients and/or family members
  • Excellent organizational and time management skills with the ability to manage competing priorities in a fast-paced, time-sensitive environment with minimal direction
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Demonstrated commitment to customer service and satisfaction
  • Proficiency in Microsoft Office (Word and Excel)
  • Working knowledge in hospital admission and registration process preferred
  • Epic system experience preferred
Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs, and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate, or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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