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System Analyst

4 weeks ago

Toronto Ontario CA, Ontario Tata Consultancy Services Full time

Inclusion without Exception:


Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.


About TCS:


TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024,and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.


Required Skills:


• Provide experience in a change and/or release management role is an asset

• Post-secondary education in Computer Science or related field

• ITIL v3+ Foundation certification or similar certification

• System administration experience in Windows, Linux, Unix

• SCCM, Intune, administration experience

• Relational database experience

• Basic Network knowledge of IP protocol, SSH, and SNMP

• Cloud environment knowledge related to Azure, and Google Cloud

• Proficiency in Microsoft Excel for data analysis

Roles and responsibilities:

• Data Quality: Ensure high-quality CMDB data is available for processes such as Change, Release, Incident, Problem, Security, Knowledge, Architecture, and Finance.

• Asset Management: Develop and maintain a comprehensive record of all Technology assets.

• Documentation: Create and document procedures and job aids to support the process and practice.

• Collaboration: Work with other teams managing IT assets to ensure control and accuracy of data.

• Service Mapping: Develop and maintain CMDB classes and relationships to model applications and ser-vices, enhancing overall Service Mapping.

• Request Fulfillment: Monitor queues and fulfill requests/issues related to configuration management practices.

• Activity Monitoring: Monitor and report on the status of configuration management activities.

• Process Adherence: Collaborate with teams to ensure adherence to configuration management processes.

• Training and Support: Provide training and support on configuration management policies and procedures.

• Asset Discovery: Utilize ServiceNow Discovery to identify and manage IT assets and configurations across cloud, container, and on-premises environments.

• Vendor Integration: Manage CMDB integrations with third-party vendors supporting or managing as-sets.

• Decommissioning: Partner with CIs/service owners to ensure timely decommissioning for cost avoidance.

• Process Improvement: Continuously improve processes to increase efficiency and effectiveness.

• Change Management: Contribute to change management review (TRB/CAB) and approvals for modifications to CIs.

• Automation: Identify and automate manually intensive tasks.

• Support: Assist the Configuration Manager in the day-to-day management of the process.

• Good experience in designing, implementing, and maintaining a CMDB in ServiceNow or equivalent tool

• Good experience in supporting ServiceNow Discovery and Service Mapping or equivalent tool

• Working knowledge.




Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.


Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.