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Systems Analyst
1 month ago
Location: British Columbia, Ontario, Virtual - Canada
Job No: 524729
Brand: Product and Technology
Work Type: Full time
About The Opportunity
This is a unique role requiring a dynamic individual who is the Subject Matter Expert in Flight Centre's Air Distribution systems, including multiple GDS and TPConnects solutions.
Sitting in the Supply business, you will provide technical support and consultancy to internal and external businesses, working and consulting with our consultant support teams, brands, Project Management & Engineering (PM&E), vendors, and management, often bridging the gap between the business and technology. You will be responsible for handling third level support escalations and delivering proactive and preventative support, through understanding key support drivers and levers to improve consultant, support agent and off-shore partner knowledge.
As a Systems Analyst, you will often be involved in complex projects, troubleshooting technical issues and providing guidance on best practices, technical solutions, and prioritization. You will play a critical role in implementation, maintenance, and ensuring that the systems are operationally robust and efficient.
Key Responsibilities
- Experience with NDC and Air Content & Distribution experience as a technology specialist / analyst
- Experience in business analysis or project management
- Experience in process design and Implementation / delivery roles
- Maintain a detailed understanding of our Air Distribution systems and their relationship with Flight Centre Travel Group (FCTG) systems and users, and the business impacts of any changes
- Provide high-level technical assistance by handling third level support escalations, ensuring issues are fully understood, clearly documented and/or solution provided
- Proactively identify trends and identify opportunities to simplify, streamline or enhance
- Work with the Business Improvement Managers to assist in creating and validating processes to enhance business productivity through automation and off-shoring
- Engage with stakeholders to identify and communicate business risks and opportunities
- Articulate business requirements, including 'why' for change or continuation of current systems and/or processes
- Liaising with internal support business to limit duplication and ensure consistency in delivery of knowledge and resources
- Release management – including signing-off testing, communications, and deployment of system releases, and the impacts around their integration with FCTG systems
- Development and management of knowledge articles in conjunction with internal stakeholders
- Provide expertise for upskilling of Support & Off-shore team members to consistently improve the delivery of consultant support and training
- Be an expert in our Air Distribution systems, technical configuration
- Support technical implementations across markets and brands
- Understand the Global Air Connectivity business plan and strategy
- Understand the evolving Air Distribution NDC (New Distribution Capability) strategies in each region
- Manage and maintain multi-level relationships, both internally and externally, with key business stakeholders across suppliers, Corporate, Leisure and Supply divisions
Experience and Qualifications
- Minimum of 5 years' Travel industry experience in working with Air Distribution systems and our products such as Sabre, Amadeus, Travelport or other air aggregators
- 1-2 years' leadership experience
- Experience with NDC and Air Content & Distribution experience as a technology specialist / analyst
- Experience in business analysis or project management
- Experience in process design and Implementation / delivery roles
Hours: The business hours are Monday to Friday from 8:30 am to 5:30 pm – plus some outside of standard office hours to service global business partners.
Work Perks
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through various initiatives.
- A career, not a job: We offer genuine opportunities for people to grow and evolve.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.
Benefits Include:
- Generous paid time off policy
- Health & Wellness Programs
- Group benefits including extended health care, dental and vision
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
If this sounds like the opportunity you have been waiting for then APPLY NOW.
Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We are committed to providing a barrier-free pathway throughout our recruitment process. Please advise us about accommodation needs at any point by contacting our Recruitment Team.
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