Case Manager

3 days ago


Ottawa Ontario HB, Montréal, Canada Altis Recruitment Full time

Overview:

We are seeking a fully bilingual (English/French) Case Manager for hybrid roles based in Ottawa and Montreal (starting in the new year). This position offers excellent benefits, competitive compensation ($70-73K base salary, 6% bonus, 3% RRSP), and an opportunity to work in a dynamic, client-focused environment.

Key Responsibilities:

  • Claims Management:
  • Review submitted claims and supporting documents within two weeks of receipt.
  • Assess policy alignment and make approval or denial decisions based on available information (80%).
  • Manage approved cases for up to six months, ensuring progress toward a return to work.
  • Decision-Making:
  • Evaluate incomplete data confidently to make firm, timely decisions.
  • Communicate decisions clearly and empathetically, especially in cases of denial.
  • Client Interaction:
  • Conduct monthly check-ins with clients on approved cases to track recovery progress.
  • Handle difficult conversations with resilience and professionalism.
  • Collaboration:
  • Work closely with Disability Claims Managers and other team members.

Required Skills & Qualifications:

  • Bilingual: Proficient in English and French (written and spoken).
  • Analytical & Decision-Making Skills: Ability to work in grey areas and resolve complex cases.
  • Resilience: Comfortable with difficult conversations, including delivering financially impactful decisions.
  • Experience:
  • 5+ years in customer service, claims management, or a related field.
  • Background in call center supervision, HR, insurance, accommodations, coaching, or education preferred.
  • Education/Professional Background:
  • Nurses (practical, matter-of-fact approach) or kinesiologists are well-suited for this role.
  • Experience in travel insurance, sports therapy, learning & development, collections, or fraud investigation is a plus.

Training & Support:

  • Comprehensive Training: An 8-week training program to cover all scenarios and processes.

Benefits & Work Environment:

  • Hybrid Schedule: Flexible, with 3 days per week in-office (Scott Street, Ottawa).
  • Benefits: Competitive salary, 6% performance bonus, and 3% RRSP contribution.
  • Career Development: Opportunity to work on diverse and impactful cases.



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