Case Management Peer

7 months ago

Ottawa, Canada Ottawa Inner City Health Full time

Ottawa Inner City Health is seeking a **Full-time Case Management Peer**

The primary role of the case management peer is to provide increased/effective services to the trailer clients in the area of treatment options and goal settings. The case management/program peer will help client access treatment such as methadone, suboxone, safe supply etc. This worker would often have to go find clients in other shelters, build relationship with addiction agencies that provide treatment and be able to navigate these systems effectively despite challenges. This position includes the duties of a program peer, meaning covering appointments in all of OICH’s programs.

**Duties**:

- Engage and encourage clients to reach goals
- Be client-centred, harm reduction based in your approach
- Assist clients in navigation of additional treatment systems in Ottawa while understanding that not one treatment works for everyone
- Help client getting ID replaced, attend court or address other life goals that impede access to treatment.
- Work effectively and collaboratively within a team and with the other Case Management Peers, OICH staff and workers from partner organizations
- Be persistent with clients/utilize motivational interviewing to get clients to realize their strengths and abilities
- Maintain good boundaries with clients
- Use a computer to book appointment and to maintain statistics and case management files
- Provide appointment accompaniment as required.
- Attend support meetings, monthly team meetings and attend training and skill development workshops.
- **Qualifications**:

- Personal experience with any of the following: drug use, mental health and/or homelessness.
- Knowledge about stimulants, opiates & injection drug use issues
- Knowledge about alcohol abuse.
- Knowledge of suboxone / methadone and other treatments
- Good people skills are required; must be open, non-judgmental and willing to learn.
- Fluency in English is required.
- Fluency in French or other commonly used languages a bonus.
- Well-developed skills in setting and maintaining appropriate boundaries, confidentiality and trust with people in crisis.
- A well-developed sense of when personal safety is at risk
- Ability to work within a harm reduction framework
- Ability to be assertive without being aggressive
- Ability to use tact and diplomacy to avoid upsetting or offending clients
- Ability to work effectively in an interdisciplinary team
- A demonstrated level of stability in your personal life which will allow you to be at work reliably and not be affected by exposure to people who are living with mental illness and using substances in a negative way or in a way that will affect your recovery
- Must provide a Vulnerable Sector Criminal Records Check (A criminal record is not an automatic disqualification for the role)

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