ServiceNow SME/Developer

1 day ago


Ottawa Ontario HB, Montréal, Canada Resonaite Full time

Our client is seeking a ServiceNow developer to work on their POC of the SPM (Strategic Portfolio Management) module.


Duration: Jan till end of March 2025 for this phase

Location: Preferable hybrid Ottawa; open to remote


Responsibilities:

  • Solution Design and Architecture: Define the structure and key components of the solution, including integration points with existing systems.
  • Environment Setup: Set up SPM instance. Configure User Roles and Permissions to ensure appropriate access to the SPM module.
  • Configuration of SPM Module: Set up Portfolios to group related projects and programs. Use OOTB functionality to create Portfolio Hierarchies and relationships.
  • Project Management: Utilize OOTB Project Templates to standardize project creation. Configure OOTB Project Workflows to manage project lifecycles.
  • Demand Management: Set up demand intake processes using OOTB forms and workflows. Use OOTB demand prioritization criteria to evaluate and rank demands.
  • Resource Management: Configure Resource Plans to allocate resources to projects and demands. Use OOTB Resource Calendars to manage resource availability.
  • Financial Management: Set up Cost Plans to track project and portfolio financials. Utilize OOTB Budget Tracking features to monitor financial performance.
  • Integration: Leverage OOTB integrations with other ServiceNow modules (e.g., ITSM, HR) to ensure seamless data flow. Use OOTB data import tools to migrate existing data into the SPM module.
  • Testing: Develop Test Plans and test cases focusing on OOTB functionality. Conduct thorough testing to ensure the solution meets all functional requirements and is fully integrated with other systems. Conduct User Acceptance Testing (UAT) sessions with key stakeholders to validate the configuration.
  • Training and Documentation: Develop training materials based on OOTB features and conduct training sessions for end-users. Provide user guides and documentation to support the pilot users.
  • Deployment: Deploy the configured SPM module in the pilot environment. Monitor the pilot deployment and provide Support to resolve any issues during.


Requirements:

  • 5+ years of experience as a ServiceNow SME with hands-on expertise in Strategic Portfolio Management (SPM) modules.
  • Proven experience with ServiceNow OOTB configurations and integrations.
  • Strong understanding of SPM components: Portfolio, Project, Demand, Resource, and Financial Management.
  • Expertise in User Role Management, workflows, and resource allocation.
  • Hands-on experience with testing processes (Test Plans, UAT) and deployment practices.
  • Proficiency in developing training materials and delivering end-user training.
  • Familiarity with ITSM, HRSD, and other ServiceNow ecosystem integrations.


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