Housekeeping Supervisor

5 days ago


Toronto Ontario, Ontario, Canada Chartwell Full time

Relevant du Directeur, Maintenance, le titulaire du poste supervise et coordonne les activités du service de l’entretien ménager de la résidence afin de maintenir les aires communes et privées de la résidence en ordre selon les normes d’hygiène et de propreté en vigueur. Il participe à la gestion des ressources humaines, financières et techniques du service tout en respectant les budgets alloués. Il participe à l’exécution de l’entretien ménager selon les besoins. Il accorde une attention particulière à la sécurité et à la protection des biens tout en assurant l’entretien des équipements et la gestion de l’inventaire des produits utilisés dans son service.

Si vous :

  • aimez les aînés qui ont une belle expérience de vie et des histoires à raconter;
  • aimez créer un environnement où l’on se sent chez soi – une résidence propre, sécuritaire et bien entretenue;
aimez voir la réaction des gens lorsqu’ils vivent un moment « Wow ».

Ce que Chartwell vous offre :

  • Sa vision profonde d’être dédiés au mieux-être de nos résidents, de leurs familles et de nos employés;
  • La possibilité de faire évoluer votre carrière chez nous, là où certains de nos directeurs généraux ont commencé en salle à manger;
Faites-nous part de vos disponibilités et obtenez un poste qui s’intègre dans votre vie bien remplie.

Ce que vous ferez :

  • Coordonner et superviser les activités du service d’entretien ménager.
  • Planifier et organiser les horaires de l’entretien ménager général de la résidence et des appartements des résidents en fonction de leurs besoins. Rencontrer les nouveaux résidents bénéficiant des services, pour établir l’horaire de travail.
  • Rencontrer aux besoins les résidents et/ou les membres de leur famille pour recevoir les plaintes, trouver des solutions et les mettre en place et faire rapport à la direction.
  • Assurer la gestion des inventaires, par la rotation, le renouvellement et l’approvisionnement des stocks, afin de répondre à la demande et d’éviter les pertes. S’assurer de la disponibilité des produits et du matériel nécessaire pour son équipe.
  • Soumettre les demandes de commande à la direction selon la procédure établie et en respectant les normes.
  • S’assurer que les standards de qualité d’entretien ménager soient appliqués.
  • Exécuter, selon les besoins, l’entretien ménager.
  • Coordonner le travail des employés de l’entretien ménager, voir à la répartition des tâches en fonction de leur compétence et à l’établissement des horaires. Assurer leur formation, évaluer périodiquement leur rendement et gérer les conflits, s’il y a lieu.
Effectuer, au besoin, toutes tâches connexes afin d’assurer la continuité et la qualité des services.

Ce que vous apportez à Chartwell :

  • Leadership (capacité de supervision)
  • Orienté vers les résultats
  • Capacité de comprendre les besoins des clients et savoir y répondre à leur satisfaction
  • Approche service client
  • Capacité de travailler en équipe
  • Capacité à faire face aux situations urgentes et imprévues
  • Bon jugement et habileté à la résolution de problèmes
  • Flexibilité au niveau des horaires (fin de semaine selon la rotation établie avec l’équipe de gestion en place)
  • Sens de l’organisation
  • Démontrer les valeurs RESPECT de Chartwell
  • **Connaissance de base en français – essentielle



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