Housekeeping Supervisor

2 weeks ago

Toronto, Canada Ace Hotel Toronto Full time

Go with your gut. Ace Hotel Toronto seeks kind, curious and industrious humans to join our family.

Ace Hotel Toronto is our first-ever spot in Canada, built from the ground up in the heart of the Fashion District, near St. Andrew’s Playground Park. Our civic hub here is animated by a legacy of homegrown magic, spurred by ingenious types with off-the-wall ideas who’ve long made the multicultural mosaic of this city their home — from Queen West and Chinatown to the famed Horseshoe Tavern and on down to the shimmering shores of Lake Ontario.

The Housekeeping Supervisor is responsible for overseeing the daily operation of the housekeeping department to ensure that the guest rooms, public areas, and back of house of the hotel are kept clean and orderly. Additionally, the Housekeeping Supervisor provides support and guidance to the Housekeeping team.

**CORE FOCUS & ESSENTIAL RESPONSIBILITIES**
- Responsible for all areas of the Supervisor Checklist on a daily basis.
- Supervise department operations. Maintain regular presence throughout the department/hotel.
- Support and lead team members to ensure assigned duties are completed to standard and a positive guest experience is delivered
- Inspect guest rooms, including show rooms, to ensure cleanliness and hotel hotel standards are met.
- Train new staff members on housekeeping Standard Operating Procedures.
- Monitor and evaluate staff performance and deliver recognition and rewards.
- Ensure control of all keys required to operate the department.
- Help create and modify the weekly work schedule, as needed.
- Ensure the proper handling, maintenance, storage, and security of all department equipment.
- Supervise and participate in periodic department inventories.
- Assist Room Attendants in cleaning rooms, as needed.
- Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
- Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
- Assist Room Attendants in deep-cleaning guest rooms.
- Remove Room Service Dining trays/tables from guest rooms and corridors.
- Ensure all equipment in the guest room is in working order and all amenities are free of damage.
- Deliver guest request items to guest rooms.
- Update room status during shift, ensuring supervisor reports are reflected in the property management system and discrepancies are resolved.
- Coordinate out of order rooms with Front Office and Engineering.
- Answer calls to housekeeping. Take and dispatch guest requests, ensuring all loaned items are tracked.
- Coordinate vacuum cleaner repairs.
- Maintain Housekeeping office.
- Maintain positive and professional communication with all staff.
- Provide recognition to others, including co-workers, supervisors, managers, and directors.
- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
- Ensure a healthy and safe work environment for co-workers and guests.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Promote property outlets to guests.
- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
- Resolve guest complaints using property procedures.
- Create a positive environment in which all employees have the ability to maximize their potential.
- Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Conduct/participate in department daily pre-shift meetings.
- Always smile and offer a warm greeting to all.
- Take initiative to offer assistance throughout the property.
- Operate ethically to protect the brand.
- Ensure compliance with all applicable laws and regulations.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Perform additional duties as requested by department managers and supervisors.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Coordinate operations with other departments, as needed.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Maintain confidentiality of guest, employee, and company information.

ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to satisfactorily communicate in verbal and written English with guests,

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