Housekeeping Supervisor

7 months ago

Toronto, Canada Ace Hotel Toronto Full time

Go with your gut. Ace Hotel Toronto seeks kind, curious and industrious humans to join our family.

Ace Hotel Toronto is our first-ever spot in Canada, built from the ground up in the heart of the Fashion District, near St. Andrew’s Playground Park. Our civic hub here is animated by a legacy of homegrown magic, spurred by ingenious types with off-the-wall ideas who’ve long made the multicultural mosaic of this city their home — from Queen West and Chinatown to the famed Horseshoe Tavern and on down to the shimmering shores of Lake Ontario.

The Housekeeping Supervisor is responsible for overseeing the daily operation of the housekeeping department to ensure that the guest rooms, public areas, and back of house of the hotel are kept clean and orderly. Additionally, the Housekeeping Supervisor provides support and guidance to the Housekeeping team.

**CORE FOCUS & ESSENTIAL RESPONSIBILITIES**
- Responsible for all areas of the Supervisor Checklist on a daily basis.
- Supervise department operations. Maintain regular presence throughout the department/hotel.
- Support and lead team members to ensure assigned duties are completed to standard and a positive guest experience is delivered
- Inspect guest rooms, including show rooms, to ensure cleanliness and hotel hotel standards are met.
- Train new staff members on housekeeping Standard Operating Procedures.
- Monitor and evaluate staff performance and deliver recognition and rewards.
- Ensure control of all keys required to operate the department.
- Help create and modify the weekly work schedule, as needed.
- Ensure the proper handling, maintenance, storage, and security of all department equipment.
- Supervise and participate in periodic department inventories.
- Assist Room Attendants in cleaning rooms, as needed.
- Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
- Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
- Assist Room Attendants in deep-cleaning guest rooms.
- Remove Room Service Dining trays/tables from guest rooms and corridors.
- Ensure all equipment in the guest room is in working order and all amenities are free of damage.
- Deliver guest request items to guest rooms.
- Update room status during shift, ensuring supervisor reports are reflected in the property management system and discrepancies are resolved.
- Coordinate out of order rooms with Front Office and Engineering.
- Answer calls to housekeeping. Take and dispatch guest requests, ensuring all loaned items are tracked.
- Coordinate vacuum cleaner repairs.
- Maintain Housekeeping office.
- Maintain positive and professional communication with all staff.
- Provide recognition to others, including co-workers, supervisors, managers, and directors.
- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
- Ensure a healthy and safe work environment for co-workers and guests.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Promote property outlets to guests.
- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
- Resolve guest complaints using property procedures.
- Create a positive environment in which all employees have the ability to maximize their potential.
- Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Conduct/participate in department daily pre-shift meetings.
- Always smile and offer a warm greeting to all.
- Take initiative to offer assistance throughout the property.
- Operate ethically to protect the brand.
- Ensure compliance with all applicable laws and regulations.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Perform additional duties as requested by department managers and supervisors.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Coordinate operations with other departments, as needed.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Maintain confidentiality of guest, employee, and company information.

ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to satisfactorily communicate in verbal and written English with guests,

  • Supervisor

    2 months ago

    Toronto, Canada Hallmark Housekeeping Services Inc. Full time

    _Canada’s premium service provider. Leading the industry in sustainable and innovative solutions._ **JOB POSTING Date**: October 15, 2024 **Position**: Supervisor (2 openings) 1. Scarborough 2. Downtown Toronto **Hours of work**: Monday to Friday Evenings (8 hours) **Start Date**: ASAP **Corporate Overview**: Hallmark Housekeeping Services Inc. is...

  • Housekeeping Supervisor

    7 months ago

    Toronto, Canada Crowne Plaza Toronto Airport Full time

    POSITION PURPOSE The Housekeeping Supervisor is the link between the Room Attendants and the Executive Housekeeper or Assistant Housekeeper. He/She trains and supervises the Room Attendants, Laundry Attendants, inspects rooms and other areas as assigned and ensures that high standards of cleanliness are established and maintained. **ESSENTIAL FUNCTIONS** -...

  • Housekeeping Supervisor

    3 months ago

    Toronto, Canada Crowne Plaza Toronto Airport Full time

    POSITION PURPOSE The Housekeeping Supervisor is the link between the Room Attendants and the Executive Housekeeper or Assistant Housekeeper. He/She trains and supervises the Room Attendants, Laundry Attendants, inspects rooms and other areas as assigned and ensures that high standards of cleanliness are established and maintained. **ESSENTIAL FUNCTIONS** -...

  • Housekeeping Supervisor

    3 months ago

    Toronto, Canada Silver Hotel Group Full time

    **Housekeeping Supervisor** We are currently looking to hire a Housekeeping Supervisor. The **Housekeeping Supervisor** is responsible for assisting the Executive Housekeeper in directing and maintaining the housekeeping department to ensure the clean, orderly and attractive conditions of the hotel by performing the following duties personally or by...

  • Housekeeping Supervisor

    7 months ago

    Toronto, Canada Windsor Arms Hotel Full time

    Are you ready to take the next big step in your career. Windsor Arms Hotel is looking to hire a Housekeeping Supervisor who is dedicated to providing exceptional quality and services to our guests ! The Housekeeping Supervisor is responsible for ensuring all guest rooms meet the highest standards as set by the Windsor Arms Hotel. The position works closely...

  • Housekeeping Supervisor

    3 months ago

    Toronto, Canada Silver Hotel Group Full time

    Housekeeping Supervisor We are currently looking to hire a Housekeeping Supervisor. The  Housekeeping Supervisor  is responsible for assisting the Executive Housekeeper in directing and maintaining the housekeeping department to ensure the clean, orderly and attractive conditions of the hotel by performing the following duties personally or by...

  • Housekeeping Supervisor

    6 months ago

    Toronto, Canada SoHo Hotel Toronto Full time

    HOUSEKEEPING SUPERVISOR **ABOUT THE SOHO** The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto. The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and...

  • Housekeeping Supervisor

    7 months ago

    Toronto, Canada SoHo Hotel Toronto Full time

    HOUSEKEEPING SUPERVISOR **ABOUT THE SOHO** The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto. The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique...

  • Housekeeping Supervisor

    2 days ago

    Toronto, Canada Silver Hotel Group Full time

    Welcome to Union Hotel, an independent and boutique space offering distinctive hospitality in the heart of downtown Toronto. We’re committed to rethinking the guest experience, breaking from convention, and offering something fun and memorable. Union Hotel puts hospitality at the forefront and intertwines the best of local throughout our rooms, artwork,...

  • Housekeeping Supervisor

    6 months ago

    Toronto, Canada The Drake Full time

    Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine,...

  • Housekeeping Supervisor

    4 months ago

    Toronto, Canada ENA Hospitality Best Western Plus Executive Inn Full time

    **Company description** Hospitality : Hotel and Travel Accommodation **Job description** **Job Description**: We are looking for a Housekeeping Supervisor with ambition and proven record of Housekeeping experience to join our team. The Individual will be responsible for inspecting rooms, assisting and ordering inventory, coordinating expected arrivals...

  • Housekeeping Supervisor

    7 months ago

    Toronto, Canada Sandman Hotel Group Full time

    Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you. The Housekeeping...

  • Housekeeping Supervisor

    6 months ago

    Toronto, Canada Germain Hotels Full time

    **You move air and make dust disappear** Let your dedication to a job well done shine through in a team that likes things to be neat and tidy. We're looking for an autonomous, organized Housekeeping Supervisor who never hesitates to put his or her shoulder to the wheel to support and motivate peers. In his or her element when the going gets tough, he or she...

  • Housekeeping Supervisor

    7 months ago

    Toronto, Canada Silver Hotel Group Full time

    **Housekeeping Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment in...

  • Housekeeping Supervisor

    4 weeks ago

    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** **Job Number**24205797 **Job Category**Housekeeping & Laundry **Location**The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada, M5J 1A6 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure...

  • Housekeeping Supervisor

    3 months ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 24172379 **Job Category** Housekeeping & Laundry **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure...

  • Housekeeping Supervisor

    6 months ago

    Toronto, Canada The Sutton Place Hotels Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Housekeeping Supervisor

    4 weeks ago

    Toronto, Canada The Westin Full time

    Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of...

  • Housekeeping Supervisor

    3 months ago

    Toronto, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Housekeeping Supervisor Union Hotel

    1 month ago

    Toronto, Canada Silver Hotel Group Full time

    Welcome to Union Hotel, an independent and boutique space offering distinctive hospitality in the heart of downtown Toronto. We’re committed to rethinking the guest experience, breaking from convention, and offering something fun and memorable. Union Hotel puts hospitality at the forefront and intertwines the best of local throughout our rooms, artwork,...