Housekeeping Supervisor

5 months ago

Toronto, Canada The Drake Full time

Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity because that's the stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.

The **Housekeeping Supervisor** is responsible for the exceptional cleanliness of the hotel, including guest rooms, public areas, back-of-house non-kitchen areas and managing laundry operations (external).

This is a hybrid role in which half of the time will be dedicated to performing housekeeping duties (cleaning rooms) and the other half will be dedicated to performing supervisory duties.

This position requires strong people management, communications, and hands-on housekeeping skills.

**Responsibilities**
- In conjunction with the Guest Experience Manager, direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest.
- In conjunction with the Guest Experience Manager, train and monitor staff on daily housekeeping duties.
- Work with the Guest Experience Manager to create the weekly housekeeping schedule based on occupancy.
- Inspect vacant and occupied guestrooms to ensure the cleaning standard is adhered too.
- Inspect the guestrooms floors, back of the house and public areas to ensure the cleaning are well maintained.
- Use our maintenance reporting system to effectively communicate with the maintenance department on repairs required in the rooms.
- Attend daily briefing with operations teams, to give information about daily expected VIP arrivals, guest complaints and special assignments.
- Work with our Purchasing manager to order guest room supplies and cleaning supplies, within outlined par levels.
- Complete monthly inventory of linens and other room related items.
- Adhere to the hotel’s security and emergency policies and procedures.

**Requirements**:

- Minimum of 1 year previous experience in a Housekeeping operation as a supervisor or head housekeeper
- Positive guest and associate relations skills
- Good problem solving and conflict resolution skills
- Must be proficient in hotel PMS system (Opera)
- Fulfill a flexible schedule to work a variety of shifts, including weekends and holidays
- Possesses excellent customer service, organizational, communication and multi-tasking skills

**Benefits**

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation and benefits package, employee discounts, training + development support and many other unique perks as a part of joining the Drake team.

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