Patient Flow Coordinator

3 days ago

Toronto Ontario, Ontario, Canada Bayshore HealthCare Full time

The Patient Flow Coordinator (PFC) is a regulated health professional, under the direction of the immediate Supervisor, and is responsible for assessing patients against the eligibility criteria to the Transitional Care Unit (TCU) where the patient will receive the care and services while they wait to transition to the next destination on their health journey. The primary goal of the PFC is to facilitate and enhance patient flow organizationally and to mobilize teams to achieve throughput. The PFC does this with the goal of providing an exceptional experience for patients, families and staff. The PFC understands the demand and capacity challenges of a hospital system and works to achieve patients being in the right place, at the right time, receiving the right care.


DUTIES AND RESPONSIBILITIES

  • Developing a flexible, responsive system to meet changing and competing demands
  • Facilitating access and flow to optimize patient throughput, using available tools/dashboards
  • Completing patient assessments at designated hospitals within the region
  • Planning all patient discharges from hospital to the unit and from unit to intended destination
  • Gather necessary documents required to support admission including consent, medical orders, prescriptions etc.
  • Arrange transportation and delivery of equipment prior to patient admission to the TCU
  • Employing critical thinking and creative problem solving to identify opportunities for process improvement in admission, discharge, transfer, patient access, patient flow, and resource utilization
  • Identifying and addressing processes and /or gaps that may impede patient flow or place teams and/or patients at risk, and communicating to the most appropriate resources, including escalation to On-call leadership, as needed
  • Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating body
  • Liaise with other Case Managers, funders or Government & hospital programs as required
  • Liaise with Provincial regulating body as required.
  • Adhere to Bayshore Policies and Procedures
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
  • Participates in proactive Health& Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health& Safety risks or concerns
  • Actively participates in and demonstrates support for continuous quality improvement initiatives
  • Supports broader cross functional objectives for patient flow and teams
  • Positive work and attendance performance essential
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
  • Complete other tasks as requested

Job Qualification

Key Qualifications:

  • Bachelor’s degree in a Health discipline preferred (Nursing, Physiotherapy, Occupational Therapy); College diploma in nursing acceptable as well
  • Current registration and membership with a Regulated College
  • 3-5 years clinical experience/competence in a health care organization
  • Excellent organizational, interpersonal and problem-solving skills
  • Demonstrated agility in decision making; ability to think critically to respond to a rapidly changing environment
  • Ability to listen, engage, collaborate, negotiate, facilitate and entertain creative solutions in order to enhance patient flow organizationally and mobilize teams to achieve throughput
  • Maintains positive and collaborative working relationships within the interdisciplinary health care team
  • Demonstrated ability to be self-directed and thrive in a dynamic environment
  • Able to remain calm under pressure; role model composure

REPORTING RELATIONSHIPS

The Patient Flow Coordinator reports to a Supervisor as designated by the Director, Integrated Care Solutions.


OTHER SKILLS & RESPONSIBILITIES

Exceptional interpersonal skills and assessments skills with the ability to handle difficult situations in an objective consistent format; ability to work independently and effectively assess patients above average report writing and communication skills with both Field and Administrative employees; valid driver’s license and evidence of current CPR certification; solid knowledge of the principles, practices, and methods of community care and service delivery to clients as well as program development, implementation and evaluation.


Internal candidates must have a track record of achievement in dealing with clients and employees and have consistently shown above average initiative. Successful internal candidates must complete a six- month probationary period specific to the PFC role.


STANDARDS OF PERFORMANCE

The PFC must demonstrate ongoing competency in completing all duties and

responsibilities as detailed in this job description, in response to changes by the provincial regulating body, as well as agreed upon specific goals and objectives.


PERFORMANCE REVIEW

Performance will be reviewed on an ongoing basis with a formal review at the end of the six-month probationary period and subsequently, on at least an annual basis. Input will be sought from the employee, ICS team and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements.

Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

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