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Commercial Accounts Representative

1 month ago

Toronto Ontario MV E, City of Toronto, Canada OPENLANE Full time

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.

We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

  • Competitive pay

  • Employer-paid medical, dental, and vision benefits

  • Immediately Vested RRSP (Canada) with company match

  • Paid Vacation, Float, and Care Time

  • Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D)

  • Long Term Disability

  • Robust Employee Assistance Program through Telus Health

  • Employer paid Leap into Service Day to volunteer in your community

  • Tuition Reimbursement for eligible programs

  • Stock Options at a discounted rate after 6 months of continuous employment

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and rapid advancement

We're Looking For:

We are seeking a National Commercial Account Representative with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE's platforms. As part of a National Account team, you will support the administration of assigned accounts across all 14 Vehicle Logistic Centers (VLCs) in Canada. You'll liaise with local VLC contacts to support the vehicle and personal property redemption process for repo units.


You Are:

  • Organized. You will manage a range of accounts, ensuring customer SLA's are consistently met and manage communication flow.

  • Collaborative. Work closely with other teams and stakeholders to identify and address concerns.

  • Detail Oriented. Ensure sales vehicles meet account specifications.

  • Customer-Focused. Provide prompt, courteous service and resolve customer issues in a friendly manner.

  • Adaptable. Demonstrate flexibility in handling changing work environments.

  • Proactive. Identify and address areas of concern, involving leadership as necessary.

You Will:

  • Handle and close all at auction and digital if-bids, ensuring a high-level conversion rate for Commercial sellers

  • A n alyze sa l es d ata and patterns , r e gu lar use o f S alesf o r ce and/or other sales platforms a n d carry o u t o t h er a d m i n ist r ati v e du ti e s ass o ci a t e d with the sa l es f un ct i o n .

  • Knowledge of varying sales techniques to help resolve issues, ensure customer satisfaction, and respond to customers in a timely manner.

  • Assess and triage immediate customer issues enabling on-the-spot resolutions or referring customers to appropriate departments, to ensure optimal client experience and maximize sales

  • Drive superior customer experience to ensure dealer satisfaction and build client retention.

  • P r o v i d es su pp o rt to auct i o n sit e s, when r eq u ire d , t o a ssist w i th m ark e ti ng , call, a n d pro m o t i o n al ca m p ai gn s and re-engage lost clients for OPENLANE

  • Keep u p t o d a te w i th i n f o r m at i o n a b o u t p r o du c t a n d ser v i c e i nno v at i o n s, ch ang i n g n e e d s o f cu s t o m e r s, m a rket c o nd iti o n s, and c om p e t i t o rs and adjust sa l es st r at e g y acc o r d i ng ly

  • Willingness to work flexible business hours if and as necessary

Must Haves:

  • High school education or equivalent

  • 1-3 Years' of related experience in account coordination

  • Tech-savvy, and comfortable using Google Suite

  • Strong customer service and communication skills

  • Excellent organizational and time management skills

  • Able to work with minimal supervision, contributing to team results

  • Bilingual (English/French)

Nice to Haves:

  • Prior experience in commercial account management is a definite asset

  • Prior experience within the automotive remarketing industry

  • Experience with AMS, VTrace, and other OPENLANE systems

  • Ability to identify value-added repairs and services is an asset

Sound like a match? Apply Now - We can't wait to hear from you

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.