Commercial Account Representative I

6 days ago

Toronto, Canada OPENLANE Full time

**Job Summary**: The auction Commercial Account Representative I will perform various administrative and operational functions including inventory and relationship management. The specific duties and responsibilities will vary by auction, but may include the following:
**Responsibilities**
- Drive superior customer experience to ensure satisfaction and build client retention.
- Support growth of the customer base and act as a liaison between all auction departments, including sales representatives, consignment partners and auction personnel.
- Perform key functions such as supporting KAR Global initiatives, organizing and resolving customer concerns effectively.
- Perform clerical and numerical activities including selecting, compiling, verifying and processing data.
- Ensure ancillary services such as transport and shop services have been scheduled and completed.
- Ensure all reserve prices and declarations are present and accurate. Utilize market conditions to effectively qualify reserve prices and negotiate sales.
- Assess and triage immediate customer issues enabling on-the-spot resolutions to ensure optimal customer experience and maximize sales
- Assist in the resolution of If Bids in a timely and effective manner
- Facilitate the seller cheque process and ensure all assigned accounts are in good standing
- Understand customer-facing systems (ADESA.ca, Traderev, etc.) and effectively educate and resolve issues for internal and external customers
- Create schedules, coordinate and assign tasks such as lot turning, and vehicle moves.
- Assist with auction lane placement, flagging vehicles and booking physical auction run numbers.
- Collaborate with auction team to ensure proper marketing of sale inventory to maximize vehicle exposure.
- Collaborate with dealer registration to assist with customer sign-up and information changes.
- Support services and programs outside of the core auction workflow as needed to meet site objectives.
- Perform auction day duties such as customer service, auction representation and post-sale reporting.
- Educate customers on the best ways to utilize our systems and services.
- Other duties as required.

**Educational/Experience Requirements**
- High School Diploma and or equivalent experience.
- A minimum of (1) to (2) years of customer service experience preferred.
- Previous auction experience or automotive background preferred.
- Developed and professional verbal, written communication and listening skills.
- Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills required.
- Intermediate computer skills with basic knowledge in Microsoft Suite, including Word, Excel and Outlook.
- Ability to work with mínimal supervision.
- Multi-tasking skills along with the ability to adapt to changing work environments.

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