Public Safety Communications Officer

1 week ago


Charlottetown Prince Edward Island CA, Queens Medavie Full time

Position Type:

Casual - Occasionnel

*

Closing date:

2024-12-30

*

MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services- this opportunity is for YOU

Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges.

As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

*

About MEDACOM Atlantic:

MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services- this opportunity is for YOU

Our organization provides 6-8 weeks of paid training which instills confidence, high-skilled communication techniques, and proper procedure for every emergency situation. In this role, the Communications Officer reports directly to the MEDACOM Operations Manager and is responsible for the following:

Working Conditions:

  • Unionized environment.
  • As MEDACOM is a 24hr emergency service, the successful applicant must be available to work days, evenings, nights and weekends, and holidays.
  • Must be able to work 10-12 hour shifts.
  • Dress code: Uniformed, Clean and professional appearance (uniform is provided).

Requirements:

  • Grade 12 (or equivalent).
  • Additional education in Communications is an asset.
  • Work experience in a similar environment is an asset. For example:
    • Technology
    • Medical field
    • Communications
    • Customer Service
    • Online medical support, etc.
  • Excellent English language.
  • Excellent computer proficiency.
  • Successful candidates must provide the following, issued within the last 12 months:
    • Valid CPR Level C certification
    • Criminal Record Check with vulnerable sector
    • Standard Employment Hearing Assessment
  • Successfully complete aptitude test (Criticall).
  • Successfully complete internal training (6-8 weeks) including:
    • Emergency Medical Dispatcher Certification (EMD) course provided by the employer. Employee is responsible for maintaining certification every 2 years.
    • Paid in-house classroom & OJT program
  • Bilingual is an asset.

Day-to-Day Responsibilities:

  • Reporting to the Operations Manager
  • Answering and handling 911 calls (as per Standard Operating Procedures). This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of Medical Priority Dispatch System)
  • Delivering emergency service dispatching
  • Delivering high-quality customer service for all customers/patients
  • Monitoring and coordinating the movement of Island EMS resources
  • Booking and coordinating non-emergency ambulance transfers
  • Maintain daily reporting
  • Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs
  • Building and maintaining strong relationships with the internal Shift Captains & Teams
  • Report on internal and external service inquiries (through reporting)
  • Collaborate with team members
  • Information sharing

Skills and Attributes:

  • Fluent in English
  • Ability to thrive in a fast-paced work environment
  • Excellent communication
  • Calm in high-stress work environments
  • Active listening skills
  • Excellent computer proficiency
  • Attention to detail
  • Documentation skills
  • Critical thinking/decision making
  • Ability to multi-task with little direction
  • Confidence in decision making
  • Organized
  • Possess a confident and strong telephone presence

Interpersonal Requirements:

  • Strong desire to help others through public service
  • Energetic
  • Confidence
  • In high stress situations you are calm, assertive when necessary, and able to quickly summarize information you receive
  • Collaborative

Salary

Starting at $22.58 hourly + 7% in lieu of benefits.

We thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

*

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.


Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.


  • Key Holder

    6 months ago


    Charlottetown, Prince Edward Island, C0A, Queens, Canada Stokes Inc. - Head Office Part time

    Key Holder You are the missing ingredient! Join the Stokes/Thinkkitchen family, a proudly Quebec-based retailer with over 100 stores across the country. We offer competitive benefits and a great work environment! Immediate supervisors: Store Manager and Assistant Store Manager Primary Objectives Effectively assist the Manager and Assistant Manager to achieve...

  • Registered Nurse

    1 week ago


    Charlottetown, Prince Edward Island, C0A, Queens, Canada Medavie Full time

    Position Type:Permanent *Closing date: *Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.With a growing network of...


  • Charlottetown, Prince Edward Island, C0A, Queens, Canada Medavie Full time

    Position Type:Permanent *Closing date: *Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.With a growing network of...


  • Charlottetown, Prince Edward Island, C0A, Queens, Canada PetSmart Full time

    PET GROOMING SALON MANAGER We value your experience and are currently offering a $2000 sign-on bonus OR a $1500 sign-on bonus with a brand new tool kit! ABOUT OUR SALONS: When our pets inspire us to be to be more loving and caring individuals, its no surprise that our Grooming Salon Manager truly embodies those qualities. With your patience, guidance and...

  • PEI: Pet Trainer

    3 months ago


    Charlottetown, Prince Edward Island, C0A, Queens, Canada PetSmart Full time

    PET TRAINER ABOUT OUR STORES: Working at PetSmart is not a job, its a community of those who work together for the love of pets. If you have a passion for pets, a Pet Trainer at PetSmart might be a great fit for you. Youll lead the pack (well, class) in terms of teaching engaging classes to pet parents for all stages of their pets lives. ABOUT THE ROLE: As...


  • Charlottetown, Prince Edward Island, C0A, Queens, Canada PetSmart Full time

    RETAIL SALES ASSOCIATE ABOUT OUR STORES: Working at PetSmart is not a job, its a community of those who work together for the love of pets. As a PetSmart Sales Associate, you arent just selling products, youre helping pet parents find the very best solutions for their pets. With your passion for pets and our education, youll become a trusted partner to the...


  • Charlottetown, Prince Edward Island, C0A, Queens, Canada PetSmart Full time

    ABOUT OUR STORES: Working at PetSmart is not a job, its a community of those who work together for the love of pets. As a PetSmart Sales Associate, you arent just selling products, youre helping pet parents find the very best solutions for their pets. With your passion for pets and our education, youll become a trusted partner to the families at every stage...


  • Charlottetown, Prince Edward Island, C0A, Queens, Canada PetSmart Full time

    ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As the Department Manager for Merchandise and Inventory, youll ensure that the store runs smoothlyfrom head to tail. From motivating associates to ensuring we have the right...


  • Charlottetown, Prince Edward Island, C0A, Queens, Canada PetSmart Full time

    ASSISTANT STORE MANAGER ABOUT OUR STORE: PetSmart is a retailer unlike any other; we dont just sell products, we provide solutions that foster happy and healthy homes for pets and pet parents. Our Assistant Store Manager lead the operations through that lens and oversee all aspects of our retail storefrom head to tail! ABOUT OUR TEAMS: In a store as big as...


  • Charlottetown, Prince Edward Island, C0A, Queens, Canada PetSmart Full time

    PET GROOMER TRAINEE YOUR GROOMING CAREER: Start your career in grooming as a Groomer Trainee! As a Groomer Trainee in our Grooming Salon, youll have the opportunity to build personal relationships with your clients each time they visit and truly become a part of their family. Youll get to know their pets styles and personalities to create a customized,...


  • Charlottetown, Prince Edward Island, C0A, Queens, Canada PetSmart Full time

    RETAIL STORE MANAGER ABOUT OUR STORES: PetSmart is a retailer unlike any other; we don't just sell products; we provide solutions that foster happy and healthy homes for pets and pet parents. Our Store Managers lead the operations of our stores through that lens and are passionate about creating a unique, customer-focused environment. As a Retail Store...


  • Charlottetown, Prince Edward Island, Queens, Canada Health PEI Full time

    The Manager of Patient Flow is accountable for ensuring safe and efficient patient flow from a strategic and operational perspective in Acute Care, Long Term Care, and Mental Health and Addictions. This position reports to the Director of Patient Flow and System UtilizationDuties:Manages and supervises programs and staff and directs goals, objectives and...


  • Charlottetown, Prince Edward Island, Queens, Canada Health PEI Full time

    The Director of Fiscal Planning and Audit is responsible for all matters pertaining to financial management and corporate system planning including budgeting, forecasting and analysis, audit, materials management and financial planning. In addition, the Director of Planning, Evaluation and Audit has an integral role in the relationship between the Government...

  • System Manager

    1 month ago


    Charlottetown, Prince Edward Island, Queens, Canada Health PEI Full time

    The Manager of System Utilization plays a pivotal role in supporting the Director of Patient Flow and System Utilization by optimizing the utilization of provincial systems and resources within the organization. This position is essential in ensuring the efficient operation of various systems and technologies, enhancing productivity, and maximizing...


  • Charlottetown, Prince Edward Island, Canada Croix Bleue Medavie Full time

    Job Summary:Croix Bleue Medavie is seeking a highly skilled and dedicated Public Safety Communications Officer to join our team. As a key member of our public safety answering point, you will be responsible for answering emergency calls, providing critical information, and dispatching emergency services. If you have a passion for public service and a strong...


  • Charlottetown, Canada Medavie Health Services Full time

    Position Type: Casual - Occasionnel Closing date: 2025-01-30 MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance)...


  • Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full time

    At Medavie Health Services, we are committed to delivering exceptional patient care and emergency services. As a Public Safety Communications Officer, you will play a critical role in our team, ensuring the safe and efficient delivery of emergency medical dispatching services.About the RoleThis is a unique opportunity to join our team as a Public Safety...


  • Charlottetown, Canada Medavie Health Services Full time

    Position Type: Casual - Occasionnel Closing date: 2024-09-30 MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance)...


  • Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full time

    Job OverviewWe are seeking an experienced Public Safety Communications Officer to join our team at Medavie Health Services. As a key member of our emergency response team, you will be responsible for answering and handling 911 calls, providing emergency medical dispatch instructions, and delivering high-quality customer service.ResponsibilitiesRespond to...


  • Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full time

    About MEDACOM AtlanticMEDACOM Atlantic is a 24hr emergency service providing critical dispatch and customer support for Prince Edward Island.We are seeking an experienced Public Safety Communication Specialist to join our team. As a key member of our operations team, you will play a vital role in ensuring the safety and well-being of island residents and...


  • Prince George, British Columbia, Canada Technical Safety BC Full time

    About This OpportunityWe are seeking an experienced Electrical Safety Officer to join our team at Technical Safety BC. As a key member of our organization, you will play a vital role in maintaining and enhancing public safety by educating the public and industry on electrical safety regulations and standards.


  • Prince George, British Columbia, Canada Technical Safety BC Full time

    Electrical Safety Officer Role DescriptionThe Electrical Safety Officer is a key role within Technical Safety BC, responsible for maintaining and enhancing public safety through education and ensuring compliance with electrical safety codes, regulations, and standards.Key Responsibilities:Provide education to clients and stakeholders on electrical safety...


  • Prince George, British Columbia, Canada Technical Safety BC Full time

    Company OverviewAt Technical Safety BC, we are committed to maintaining and enhancing public safety through education and enforcement of codes, regulations, and standards.Job SummaryWe are seeking an experienced Electrical Safety Officer to join our team as a Safety Compliance Officer. As a key member of our operations team, you will play a critical role in...


  • Prince Albert, Canada PAGC Public Safety Implementation Team Full time

    Administrative Assistant PAGC - Public Safety Implementation Team - Feasibility Study Administration Assistant Support. **Duties**: - Is seeking a highly motivated, well-organized individual to provide comprehensive administration support. - Administrative assistant to the Public Safety Implementation Advisor (PSIA). - Possess strong computer skills with...

  • Security Officer

    4 weeks ago


    Prince George, British Columbia, Canada College of New Caledonia Full time

    Job OverviewWe are seeking a reliable and detail-oriented Security Officer to join our team at the College of New Caledonia. This is an excellent opportunity for individuals who want to make a positive impact in their community.Key Responsibilities:Conduct regular patrols of the campus to ensure the safety and security of students, staff, and...


  • Charlottetown, Canada Next Level Group Full time

    We are seeking a dedicated and experienced Safety Officer/Coordinator to join our client’s team in Charlottetown, PE. The successful candidate will be responsible for developing, implementing, and maintaining safety programs and policies to ensure a safe working environment. This role requires a proactive individual who can effectively manage safety...


  • Prince George, British Columbia, Canada Technical Safety BC Full time

    Job Overview:We are seeking an Electrical Safety Specialist to join our team at Technical Safety BC. This is a Regular Full-Time position with a salary range of $47.20 - $54.64 per hour, based in Prince George, BC.About the Role:The Electrical Safety Specialist will be responsible for maintaining and enhancing public safety by educating clients and...


  • Point Edward, Canada Infrastructure Health and Safety Association Full time

    **JOB OPENING- POSTING #TE2024-03** - **Health and Safety Consultant (Sarnia and surrounding area)**_ - The Infrastructure Health and Safety Association (IHSA) is part of Ontario’s health and safety system, which includes the Ministry of Labour, Immigration, Training and Skills Development (MLITSD), the Workplace Safety and Insurance Board (WSIB), and four...


  • Prince Albert, Canada Saskatchewan Rivers Public School Division Full time

    **CURRENT LOCATION**:Queen Mary Public School and/or other locations to be determined*** **_(with the understanding that you are employed by the Saskatchewan Rivers Public School Division)_**_ _ **POSITION**:Temporary Full-Time **STARTING DATE**: December 2, 2024, or as mutually agreed upon **ENDING DATE**: June 27, 2025 **POSTING DATE**: November 25,...


  • Charlottetown, Prince Edward Island, Canada FIGR Full time

    About the RoleWe are seeking a Health and Safety Consultant to join our team at FIGR. As a key member of our organization, you will play a vital role in ensuring the health, safety, and well-being of our employees, clients, and community.Job DescriptionThis is a permanent position working 25 hours per week. The ideal candidate will have excellent...

  • COR SV 18R

    3 days ago


    Prince George, Canada BC Public Service Full time $33 - $40

    Posting Title COR SV 18R (Growth) - Youth Correctional Officer, Auxiliary Position Classification Correctional Services R18 Union GEU Work Options On-Site Location Prince George, BC V2N4P7 CA...


  • Point Edward, Canada County of Lambton Full time

    **Company Biography** The County of Lambton is an urban-rural area in southwestern Ontario that is home to over 126,000 residents. The Corporation's seven divisions operate programs and services for the residents of Lambton County such as land ambulance, provincial offences court, three Long-Term Care Homes, 25 library branches, two museums, an art gallery,...


  • Prince George, British Columbia, Canada BC Public Service Full time

    About the PositionThe District Management Team is a dynamic group responsible for delivering critical services such as budgeting, human resources, service planning, and performance measurement. As a District Services Manager, you will be a key member of this team, providing expert advice and solutions to ensure the smooth operation of district and area...

  • Safety Coordinator

    6 months ago


    Prince George, Canada IDL Projects Inc Full time

    **Safety Coordinator** **Company** IDL Projects Inc. (IDL) is a dynamic, rapidly expanding company focused on providing a broad array of construction services in Canada and internationally. We have established ourselves as a go-to solutions provider in the construction areas of civil and infrastructure, commercial, residential, public and institutional,...