Public Safety Communication Officer

2 months ago

Charlottetown, Canada Medavie Health Services Full time

Position Type:
Casual - Occasionnel

Closing date:
2024-09-30

MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services
- this opportunity is for YOU

Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada.

Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long history of providing innovative community paramedicine programs and delivering mobile integrated health services across the country.

Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

Medavie Health Services is part of Medavie, a health solutions partner. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the wellbeing of all Canadians.

We are proud to invest in communities to help address some of Canada’s most pressing health care challenges Requirements:

- Grade 12 (or equivalent)
- Work experience in a similar environment is valued
- Excellent English language
- Valid CPR Level C certification
- Criminal Record Check
- Successfully complete aptitude test (Criticall)
- Successfully complete internal training (6 weeks) including:

- Standard Employment Hearing Assessment
- Emergency Medical Dispatcher Certification (EMD) course provided by the employer. _Employee is responsible for maintaining certification _every 2 years_._
- Paid in-house classroom & OJT program
- Relevant experience is an asset, but not required
- Post-secondary education is an asset
- Bilingual is an asset

Day-to-Day Responsibilities:

- Reporting to the Operations Manager
- Answering and handling 911 calls (as per _Standard Operating Procedures)_. This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of _Medical Priority Dispatch System_)
- Delivering emergency service dispatching
- Delivering high-quality customer service for all customers/patients
- Monitoring and coordinating the movement of Island EMS resources
- Booking and coordinating non-emergency ambulance transfers
- Maintain daily reporting
- Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs
- Building and maintaining strong relationships with the internal Shift Captains & Teams
- Report on internal and external service inquiries (through reporting)
- Collaborate with team members and information sharing

Skills and Attributes:

- Fluent in English
- Excellent communication

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

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