Commercial Accounts Coordinator

4 days ago

Toronto, Canada OPENLANE Full time

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

  • We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.

  • We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

  • And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way .

We're Looking For:

We're looking for a Commercial Accounts Coordinator with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE's platforms. As the Commercial Accounts Coordinator, you will be crucial in customer inquiries and complete the repossession redemption process.

Location: At one of the VLCs in Canada

You will work on-site in a hybrid capacity, three days in the office. VLC Locations: Saint-Eustache, QC, Ottawa, ON, Edmonton, AB, Brampton, ON, Vancouver, BC, Calgary, AB, Saskatoon, SK, St. Johns, NL, Quebec City, QC, Moncton, NB, Halifax, NB.

You Are:

  • Detail Oriented. Ensure sales vehicles meet account specifications.

  • Customer-Focused. Provide prompt, courteous service and resolve customer issues in a friendly manner .

  • Adaptable. Demonstrate flexibility in handling changing work environments .

  • Proactive. Identify and address areas of concern, involving leadership as necessary .

  • Collaborative. Work closely with other teams and stakeholders to identify and address concerns .

  • Driven. Motivate team members to achieve goals .

You Will:

  • Ensure sales vehicles meet account specifications by: receiving condition reports, preparing titles, assessing and obtaining authorization for repairs and preparing necessary work order forms

  • Coordinates the inventory and sale of vehicles by: entering data into the system, taking vehicles out of leasing, transmitting data to customers' computer systems, selecting vehicles to be featured on the internet, generating sales agreements and determining vehicle line ups

  • Generates/prepares reports by gathering data from computerized systems (i.e. inventory reports and sales summaries

  • Ensures customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner

  • Respond to customer inquiries and complete repossession redemption process as per established procedures

  • Work closely with other Commercial Accounts Reps to train as backup for other accounts and ensure all customers have SLA's met

  • Represent vehicles on the block or attend block with sales representative on sale day

  • Assist with and perform various administrative and clerical duties relating to the sale, including posting charges, preparation of contracts and titles, processing payments, transmit EFT/wire transfers, balancing & filing sales transaction.

You Have:

  • 1-3 years of related experience

  • Proficient with Google Workspaces

  • Strong organizational skills with high attention to detail

Nice to Have:

  • Bilingual in English and French

    • This role requires you to interact with customers, leaders, and colleagues in Quebec, other provinces, or other countries who may not speak French.

  • Experience in a customer service or administrative role

  • Experience with AMS

What We Offer:

  • Competitive pay

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

  • Immediately vested 401K (US) or RRSP (Canada) with company match

  • Paid Vacation, Personal, and Sick Time

  • Paid maternity and paternity leave (US)

  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you

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